Guest Experience Duty Manager

AccorHotel; Sepang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hotel in Malaysia is seeking a skilled Duty Manager to oversee daily operations and ensure exceptional guest experiences. Your role will involve managing hotel operations during shifts, addressing guest inquiries, and leading team members to maintain high service standards. Ideal candidates will possess a degree in Hospitality Management and at least 5 years in the industry, with strong leadership capabilities. This position demands flexibility and cultural sensitivity, focusing on creating memorable impacts for guests.

Qualifications

• Minimum of 5 years of experience in the hospitality industry, with 2 years in management.
• Proven track record of managing guest relations.
• Fluency in English and Bahasa Melayu.

Responsibilities

• Oversee hotel operations during assigned shifts.
• Ensure exceptional guest service and address inquiries.
• Handle guest complaints and concerns professionally.
• Manage check-in and check-out processes.

Skills

Exceptional customer service

Team management

Problem-solving

Communication

Organizational skills

Cultural sensitivity

Ability to work flexible hours

Education

Diploma or Bachelor's degree in Hospitality Management

Tools

Hotel property management systems

Microsoft Office suite

Job description

A leading hotel in Malaysia is seeking a skilled Duty Manager to oversee daily operations and ensure exceptional guest experiences. Your role will involve managing hotel operations during shifts, addressing guest inquiries, and leading team members to maintain high service standards. Ideal candidates will possess a degree in Hospitality Management and at least 5 years in the industry, with strong leadership capabilities. This position demands flexibility and cultural sensitivity, focusing on creating memorable impacts for guests.