Guest Experience Concierge

The Kasturi Resort Cherating; Kuantan; On-site; MYR 100,000 - 150,000; Full time

Job summary

A luxury resort in Malaysia seeks a guest service representative to provide exceptional service upon guests' arrival and departure. The ideal candidate should possess a degree in Hospitality or related fields, with 1-2 years of experience preferred. Strong communication skills in English and Bahasa Melayu are essential, alongside the ability to work independently. This position offers an opportunity to thrive in a premium hospitality environment focused on guest satisfaction.

Qualifications

• 1–2 years experience in guest services or hospitality industry preferred.
• Pleasant personality with friendly approach and well groomed.
• Ability to work independently under minimum supervision.

Responsibilities

• Welcome and greet guests warmly upon arrival.
• Assist guests with check-in and check-out procedures efficiently.
• Coordinate with housekeeping for room readiness.
• Respond promptly to guest complaints or requests.

Skills

Interpersonal skills

Organizational skills

Multitasking skills

Customer service orientation

Communication skills in English and Bahasa Melayu

Education

Diploma/Degree in Hospitality, Tourism Management, or Business Administration

Tools

MS Office

Hotel management systems (IDB, Opera, Fidelio)

Job description

A luxury resort in Malaysia seeks a guest service representative to provide exceptional service upon guests' arrival and departure. The ideal candidate should possess a degree in Hospitality or related fields, with 1-2 years of experience preferred. Strong communication skills in English and Bahasa Melayu are essential, alongside the ability to work independently. This position offers an opportunity to thrive in a premium hospitality environment focused on guest satisfaction.