Guest Experience Associate – Service & Upsell

Berjaya Starbucks Coffee Company Sdn Bhd; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading coffee shop chain in Malaysia is seeking customer service associates to deliver excellent service in a fast-paced environment. The role involves warmly welcoming guests, ensuring satisfaction, and maintaining hygiene standards. Ideal candidates should be friendly and cheerful, with a strong command of English and Malay. Opportunities for career advancement and various employee benefits are offered.

Benefits

Employee meals & Beverage

Paid leaves

Medical & Insurance

Learning & Career Advancement

Employee Discount

Uniform provided

Qualifications

• No experience or at least 1 year in customer service or F&B.
• Pleasant, friendly, cheerful demeanor.
• Additional language proficiency is a plus.

Responsibilities

• Welcome guests warmly and friendly.
• Provide excellent customer service ensuring a pleasant dining experience.
• Upsell promotional items effectively.
• Ensure compliance with food hygiene and safety standards.
• Maintain outlet cleanliness daily.
• Execute other assigned duties as required.

Skills

Good command of spoken English

Good command of spoken Malay

Excellent Customer Service

Ability to work under pressure

Job description

A leading coffee shop chain in Malaysia is seeking customer service associates to deliver excellent service in a fast-paced environment. The role involves warmly welcoming guests, ensuring satisfaction, and maintaining hygiene standards. Ideal candidates should be friendly and cheerful, with a strong command of English and Malay. Opportunities for career advancement and various employee benefits are offered.