Guest Experience Agent - Front Desk & Reservations

CHM Hotels; Ipoh; On-site; MYR 20,000 - 100,000; Full time

Job summary

A hospitality establishment in Malaysia is seeking a dedicated guest service representative to join their team. You will be responsible for warmly welcoming guests, assisting with check-in and check-out, and managing inquiries and requests. Strong communication skills in English and Bahasa Malaysia are essential, and familiarity with the Opera system is a plus. Ideal candidates will have a pleasant personality and an ability to perform well in a fast-paced environment while maintaining professionalism.

Qualifications

• Minimum SPM / Diploma in Hospitality, Tourism, or related field (preferred).
• Previous experience in a customer service or hospitality role is an advantage.
• Strong communication skills in English and Bahasa Malaysia.

Responsibilities

• Welcome guests warmly upon arrival and assist with check-in and check-out procedures.
• Handle guest inquiries, complaints, and requests professionally and efficiently.
• Provide accurate information about hotel facilities and services.

Skills

Customer service

Communication in English

Interpersonal skills

Ability to work in a fast-paced environment

Problem-solving

Education

SPM / Diploma in Hospitality or related field

Tools

Opera system

Job description

A hospitality establishment in Malaysia is seeking a dedicated guest service representative to join their team. You will be responsible for warmly welcoming guests, assisting with check-in and check-out, and managing inquiries and requests. Strong communication skills in English and Bahasa Malaysia are essential, and familiarity with the Opera system is a plus. Ideal candidates will have a pleasant personality and an ability to perform well in a fast-paced environment while maintaining professionalism.