Guarantee Letter Assistant

Sunway Medical Centre; Selangor; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading medical institution in Malaysia is hiring for a role focused on managing Initial and Final Guarantee Letters for insurance patients. Responsibilities include validating applications, monitoring patient bill limits, and liaising with both consultants and insurance companies. Candidates should have at least a diploma or relevant experience and strong skills in Microsoft Office and communication. Fresh graduates are encouraged to apply. The role may require working on weekends and public holidays.

Qualifications

• Minimum 1 year of relevant working experience is preferred.
• Fresh graduates are encouraged to apply.
• Skills in Microsoft Office and communication are essential.

Responsibilities

• Manage and follow up on obtaining Initial Guarantee Letter (IGL)/Final Guarantee Letter (FGL).
• Ensure accuracy of details for IGL/FGL applications.
• Monitor patient bill sizes and inform patients accordingly.
• Liaise with consultants and insurance providers.

Skills

Microsoft Office

Organization

Interpersonal skills

Problem solving

Self-initiative

Multitasking

Responsiveness

Independence

Communication

Education

Higher Secondary/STPM/A-Level/Pre-U

Diploma

Advanced/Higher/Graduate Diploma

Bachelor's Degree

Post Graduate Diploma

Professional Degree or equivalent

Job description

Sunway Medical Centre Bandar Sunway is Hiring!

Job Scope:

Manage and follow up in obtaining Initial Guarantee Letter (IGL)/Final Guarantee Letter (FGL) for insurance patients.

Ensure details and information for IGL/FGL applications are accurate to ensure a smooth and fast issuance.

Monitor closely for maximum limits of patients and inform patients accordingly if bill size has reached maximum limits.

Liaise closely with consultants for deferments from insurance companies.

Liaise closely with insurance providers on issues that may arise during GL applications.

Verify insurance benefits assigned to our hospital to determine if insurance coverage meets the standard of admission in defined policy.

Assist in ad-hoc task/project assigned.

Job Requirements:

Higher Secondary/STPM/A-Level/Pre-U, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree or equivalent.

Preferably with minimum 1 year of relevant working experience. However, fresh graduates are encouraged to apply!

Skills: Microsoft Office, organization, interpersonal, problem solving, self-initiative, multitask, responsive, independent, and communication.

Willing to weekends and public holidays.

Hiring process:

Average processing is around 2 to 4 weeks.

Subsequently, our recruitment team will reach out to shortlisted candidates for interview arrangements.