Global System Support & Incident Response Specialist

NAVIA SDN BHD; Bayan Lepas; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global tech support company in Penang is seeking a CW1 System Support Team Member to assist with system maintenance and troubleshooting. This role involves monitoring system performance, providing user support, and documenting incidents. The ideal candidate will have experience with the CW1 system, strong communication skills, and a proactive approach to learning new technologies. Join a collaborative team to enhance operational efficiency and support user needs effectively.

Qualifications

• Proven experience working with CW1 system, including core functionalities and troubleshooting.
• Good written and verbal communication skills.
• Strong problem-solving skills with attention to detail.
• Proactive in learning new technologies.
• Team-oriented with a global collaboration approach.

Responsibilities

• Monitor system performance and resolve issues proactively.
• Manage system-related incidents and provide tier-1 user support.
• Maintain documentation of support activities and generate performance reports.
• Collaborate with team members and participate in regular meetings.
• Contribute ideas for system optimizations.

Skills

Experience with CW1 system

Good communication skills

Problem-solving skills

Attention to detail

Proactive learning approach

Team-oriented collaboration

Job description

A global tech support company in Penang is seeking a CW1 System Support Team Member to assist with system maintenance and troubleshooting. This role involves monitoring system performance, providing user support, and documenting incidents. The ideal candidate will have experience with the CW1 system, strong communication skills, and a proactive approach to learning new technologies. Join a collaborative team to enhance operational efficiency and support user needs effectively.