Global M365 End-User Experience Lead

AIA Hong Kong; Kuala Lumpur; On-site; MYR 200,000 - 300,000; Full time

Job summary

A leading health insurance firm in Kuala Lumpur is seeking a senior leader for Microsoft 365 operations. The role involves managing a team and ensuring efficient use of tools like Exchange Online and SharePoint across 19 markets. Candidates should have 15 years of IT experience with a strong background in service ownership and operational governance. This position offers opportunities to drive innovation and enhance user experience in a collaborative environment.

Qualifications

• Minimum 15 years of IT experience, including 5 years in a leadership role.
• Experience managing Microsoft 365 and related technologies.
• Strong communication skills across organization levels.

Responsibilities

• Lead M365 platforms team for productivity and collaboration tools.
• Develop O365 strategies and policies aligned with business needs.
• Enhance efficiency and user satisfaction through automation.

Skills

Leadership

Service ownership

IT operations management

Vendor management

Automation

Education

Bachelor’s degree in information technology or related field

Tools

Microsoft 365

Microsoft Intune

Azure AD

Job description

A leading health insurance firm in Kuala Lumpur is seeking a senior leader for Microsoft 365 operations. The role involves managing a team and ensuring efficient use of tools like Exchange Online and SharePoint across 19 markets. Candidates should have 15 years of IT experience with a strong background in service ownership and operational governance. This position offers opportunities to drive innovation and enhance user experience in a collaborative environment.