Global Level 1 Incident Manager - 24/7 Network Support

UNAVAILABLE; Kuala Lumpur; Hybrid; MYR 65,000 - 85,000; Full time

Job summary

A global digital integrator in Kuala Lumpur is seeking a Network Management Specialist to act as the first technical point of contact for customers. You will diagnose network issues, monitor incidents, and document actions. The ideal candidate has a degree in IT, at least two years of network management experience, and proficiency in Korean. This role offers a flexible work environment supporting career growth and global opportunities.

Benefits

Flexible working hours

Professional development opportunities

Health and well-being programs

Qualifications

• Minimum 2 years of experience in Network Management.
• Proficient in Korean language.
• Certification preferred: CCNA/CCNP or other network certifications.

Responsibilities

• Provide a professional first technical point of contact for customers.
• Diagnose fault-related incidents using troubleshooting software.
• Monitor incidents and perform escalations as necessary.
• Document all troubleshooting and incident management actions.

Skills

Technical troubleshooting

Problem-solving

Communication

Teamwork

IP knowledge

WAN knowledge

CISCO routers knowledge

Ability to work in international environment

Education

Degree or Diploma in IT

Tools

Network Management Software

Job description

A global digital integrator in Kuala Lumpur is seeking a Network Management Specialist to act as the first technical point of contact for customers. You will diagnose network issues, monitor incidents, and document actions. The ideal candidate has a degree in IT, at least two years of network management experience, and proficiency in Korean. This role offers a flexible work environment supporting career growth and global opportunities.