Global IT Service Desk Analyst

Abhidi Solution; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading IT solutions provider in Kuala Lumpur is seeking an IT Support Specialist to manage software installations and troubleshoot hardware issues for end users. The ideal candidate will have 3-5 years of IT experience, including a strong knowledge of Windows and MacOS. You'll be responsible for maintaining hardware inventory, coordinating repairs, and providing top-notch support to all users. Strong communication skills and a relevant degree are required. This is a key role in supporting our team's operational efficiency.

Qualifications

• 3-5 years of IT experience, including technical training.
• At least 2 years of experience in a Global Service Desk Team or similar support role.
• Strong knowledge of Windows 10 imaging and OS support.

Responsibilities

• Install and configure software on Windows and Apple systems.
• Troubleshoot and resolve issues across multiple platforms.
• Maintain accurate hardware inventory and manage repairs.

Skills

Windows and MacOS support

Troubleshooting and problem-solving

Communication skills

Networking basics

Education

Diploma/bachelor's degree in IT or related field

Equivalent experience

Tools

ITSM tools (e.g., Remedy, HP Service Center)

MS Office Suite

Job description

A leading IT solutions provider in Kuala Lumpur is seeking an IT Support Specialist to manage software installations and troubleshoot hardware issues for end users. The ideal candidate will have 3-5 years of IT experience, including a strong knowledge of Windows and MacOS. You'll be responsible for maintaining hardware inventory, coordinating repairs, and providing top-notch support to all users. Strong communication skills and a relevant degree are required. This is a key role in supporting our team's operational efficiency.