Global Frontline Customer Service Advisor

Deutsche Post AG; Malaysia; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading international logistics company is seeking a Customer Service Advisor (Frontline) in Malaysia. The role involves providing exceptional customer service, showcasing excellent communication and conflict resolution skills. Responsibilities include managing customer inquiries, collaborating with internal departments to resolve service issues, and continuously improving processes. Ideal candidates will have strong typing and telephone skills, and a commitment to enhancing customer experiences in a dynamic environment. Applications are welcome for this important position.

Benefits

Strong Career support in an international environment

Great culture and colleagues

Multifarious benefits program

Qualifications

• Excellent telephone skills and conflict resolution capabilities are essential.
• Proficiency in spoken and written communication is required.
• Candidate should have solid typing skills and technical skills related to booking systems.

Responsibilities

• Provide accurate information to customers to enhance service experience.
• Work with various departments to resolve service failures.
• Identify and recommend process improvements for efficiency.

Skills

Typing skills (at least 30 wpm)

Telephone skills

Conflict resolution skills

Technical Skills (Telephone and Order Booking systems)

Communication skills - spoken and written

Negotiation and interpersonal skills

Job description

A leading international logistics company is seeking a Customer Service Advisor (Frontline) in Malaysia. The role involves providing exceptional customer service, showcasing excellent communication and conflict resolution skills. Responsibilities include managing customer inquiries, collaborating with internal departments to resolve service issues, and continuously improving processes. Ideal candidates will have strong typing and telephone skills, and a commitment to enhancing customer experiences in a dynamic environment. Applications are welcome for this important position.