Global Fintech Application Support Specialist

Quantios; Selangor; On-site; MYR 50,000 - 70,000; Full time

Job summary

A global SaaS solutions provider in Malaysia is seeking a Support Consultant to assist users with technical issues. In this role, you'll troubleshoot application problems, categorize incidents, and provide comprehensive support. Ideal candidates possess a degree in Financial Technology or related field and proficiency in programming languages like C# and SQL. This position offers opportunities for professional growth in a fast-paced, collaborative environment.

Qualifications

• Degree in Financial Technology, Computer Science, Information Technology, or equivalent experience.
• Familiarity with core fintech products and industry standards is preferred.
• Basic understanding of ITIL concepts is preferred but not mandatory.
• Strong prioritization skills to manage workload efficiently.

Responsibilities

• Serve as a key contact for users experiencing technical issues.
• Monitor tickets and communicate with users during issue resolution.
• Provide end-to-end support for Quantios applications.
• Research new technologies to enhance support services.

Skills

Proficiency in programming languages

Ability to use ticketing systems

Strong communication skills

Knowledgeable about AI processes

Familiarity with fintech products

Education

Degree in Financial Technology or related field

Tools

Visual Studio

ASP.NET

SQL

HTML5

Job description

A global SaaS solutions provider in Malaysia is seeking a Support Consultant to assist users with technical issues. In this role, you'll troubleshoot application problems, categorize incidents, and provide comprehensive support. Ideal candidates possess a degree in Financial Technology or related field and proficiency in programming languages like C# and SQL. This position offers opportunities for professional growth in a fast-paced, collaborative environment.