Global Data Center Customer Success Champion

DayOne; Johor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global leader in data infrastructure is seeking a Customer Success Specialist in Johor. The role focuses on customer relationship management, ensuring service delivery aligns with SLAs, and managing project execution. The ideal candidate will possess a Bachelor's degree and have 3-5 years of experience in a relevant field. This position offers an exciting opportunity to impact customer satisfaction and operational excellence.

Qualifications

• 3–5 years of experience in Customer Success, Service Delivery, or Project Management roles.
• Familiarity with SLA management and service operations processes.
• Proven ability to manage multiple projects and priorities simultaneously.

Responsibilities

• Act as the main liaison for customers, building trusted partnerships.
• Manage the delivery of all operational services in alignment with SLA requirements.
• Coordinate project delivery activities across design, construction, testing, and transition phases.

Skills

Customer Relationship Management

Project Management

Communication Skills

Service Delivery Management

Education

Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field

Job description

A global leader in data infrastructure is seeking a Customer Success Specialist in Johor. The role focuses on customer relationship management, ensuring service delivery aligns with SLAs, and managing project execution. The ideal candidate will possess a Bachelor's degree and have 3-5 years of experience in a relevant field. This position offers an exciting opportunity to impact customer satisfaction and operational excellence.