Global BSS Ops Director - Service Delivery & Transformation

Michael Page; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global technology solutions provider is seeking a BSS Managed Service Operation Director in Kuala Lumpur. In this role, you will lead operational governance for telecom services, manage cross-functional teams, and ensure compliance with KPIs and SLAs. The ideal candidate has over 12 years of experience in BSS/OSS and telecom IT operations, with strong ITIL knowledge. This position offers competitive compensation and opportunities for career growth in a dynamic industry.

Benefits

Opportunity to lead mission-critical telecom operations

Drive service transformation and innovation

Competitive compensation and career growth

Qualifications

• 12+ years in BSS/OSS, telecom IT operations, or managed services.
• Proven leadership in large-scale BSS managed services.
• Experience with multi-vendor/offshore delivery models.

Responsibilities

• Manage SOC and Service Desk operations with a focus on compliance.
• Drive proactive monitoring and incident resolution.
• Lead cross-functional teams and manage vendor performance.
• Act as primary interface for senior stakeholders.
• Manage budgets and commercial risks.
• Implement automation and AIOps initiatives.

Skills

Operational Leadership

ITIL knowledge and certifications

Stakeholder communication

Vendor Management

Education

Bachelor's degree in Computer Science or related field

Job description

A global technology solutions provider is seeking a BSS Managed Service Operation Director in Kuala Lumpur. In this role, you will lead operational governance for telecom services, manage cross-functional teams, and ensure compliance with KPIs and SLAs. The ideal candidate has over 12 years of experience in BSS/OSS and telecom IT operations, with strong ITIL knowledge. This position offers competitive compensation and opportunities for career growth in a dynamic industry.