General Manager - Retail Business (Based in Papua New Guinea)

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail group is seeking a General Manager to oversee operations in Papua New Guinea. This role involves developing strategies to achieve business objectives, managing multi-branch operations, and leading a senior management team. Candidates should possess 8-10 years in senior management within retail/FMCG, strong leadership skills, and fluency in English and Mandarin. The position emphasizes strategic management, financial monitoring, and fostering relationships with stakeholders.

Qualifications

• Minimum 8–10 years of experience in senior management within retail/FMCG.
• Proven track record managing multi-branch retail operations.
• Fluent in spoken and written English and Mandarin.

Responsibilities

• Develop and execute business strategies to achieve company objectives.
• Oversee all business functions including Operations, Sales, Finance, HR, Procurement and Marketing.
• Build strong relationships with key suppliers, partners, and stakeholders.

Skills

Senior management experience

Commercial acumen

Leadership skills

Strategic management

Negotiation abilities

Strong communication

Education

Bachelor’s Degree in Business Management

Job description

General Manager - Retail Business (Based in Papua New Guinea)

We are a well-established and leading retail group in Papua New Guinea, with a diverse portfolio of multiple retail businesses and a strong market presence built over many years. The company is committed to continuous growth, operational excellence and long‑term sustainability.

Key Responsibilities

• Develop and execute business strategies to achieve company objectives.
• Oversee all business functions including Operations, Sales, Finance, HR, Procurement and Marketing.
• Lead the senior management team and ensure alignment with company goals.
• Monitor financial performance, budgets, cash flow and profitability.
• Drive sales growth, market expansion and customer retention strategies.
• Establish KPIs, performance targets and accountability.
• Strengthen internal controls, policies, procedures and corporate governance.
• Build strong relationships with key suppliers, partners and stakeholders.
• Identify risks and opportunities and implement strategic improvements.
• Manage change and drive innovation within the business as necessary.
• Oversee risk management and compliance frameworks.
• Foster a positive company culture and employee engagement.
• Ensure customer satisfaction and experience are important priorities.
• Collaborate with other departments for synergies and best practices.
• Manage and mentor direct reports for growth and development.
• Ensure company brand consistency across all retail operations.
• Oversee inventory management, supply chain and logistics.
• Drive digital transformation and e‑commerce initiatives.
• Foster relationships with local communities and authorities.
• Report directly to Executive Director in charge.
• Organize Board of Directors meetings when necessary.

Requirements

• Minimum 8–10 years experience in senior management within retail/FMCG industry.
• Proven track record managing multi‑branch retail operations.
• Strong commercial, leadership and strategic management skills.
• Hands‑on and results‑driven leader.
• Excellent communication and negotiation abilities.
• Fluent in spoken and written English and Mandarin.
• Willing to be based and work in Papua New Guinea (PNG).
• Bachelor’s Degree in Business Management or related field preferred.