General Manager, Hospitality (Confidential)

Quintus Search; Pahang; On-site; MYR 300,000 - 400,000; Full time

Job summary

A leading global hospitality group is seeking a Hotel Manager in Malaysia, Pahang. This role involves managing all operations of the hotel/resort, ensuring guest satisfaction, and leading a strong team. Candidates must have at least 8 years of experience in hotel management and a Bachelor's degree in Hospitality Management. Exceptional leadership and communication skills are necessary. The position offers the chance to work in a dynamic environment and contribute to guest experiences.

Qualifications

• Minimum 8 years of experience in hotel or resort management.
• Strong leadership and communication abilities.
• Experience in budgeting and financial analysis.

Responsibilities

• Manage all aspects of the hotel/resort operations.
• Ensure guest satisfaction through excellent service.
• Develop strategies to maximize occupancy and revenue.

Skills

Leadership skills

Communication skills

Interpersonal skills

Strategic planning

Education

Bachelor's degree in Hospitality Management

Job description

Experience a world of opportunities with a leading global hospitality group. Our client's portfolio spans Malaysia, Asia Pacific, the United Kingdom and Europe, including iconic destinations like Langkawi, Kuala Lumpur, and London. They offer unparalleled career growth and the chance to shape unforgettable guest experiences.

Key Responsibilities:

• Manage and lead all aspects of the hotel/resort, including guest services, food and beverage operations, maintenance, sales and marketing, human resources, and financial management.
• Ensure guest satisfaction through outstanding customer service, meticulous attention to detail, and maintaining high standards of cleanliness and maintenance.
• Develop and implement strategies to maximize occupancy, revenue, and profitability while maintaining brand standards and guest satisfaction.
• Recruit, train, and motivate staff to provide exceptional service and exceed guest expectations.
• Manage budgets, financial statements, and financial analysis to ensure profitability and sustainable growth.
• Cultivate strong relationships with vendors, suppliers, and contractors.
• Ensure compliance with all regulatory requirements, safety standards, and company policies.

Qualifications:

• Bachelor's degree in Hospitality Management or a related field is required.
• The ideal candidate must have at least 8 years of experience in hotel or resort management.
• The candidate should possess excellent leadership, communication, and interpersonal skills.
• Experience in strategic planning, forecasting, and budgeting is necessary.
Flexible to work on weekends and holidays as needed.
• Willingness to work on remote location/island.