General Manager - Club Operations & Facilities

Michael Page; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

A prestigious golf club in Malaysia is seeking a General Manager to oversee day-to-day operations and lead various departments. The ideal candidate will have extensive experience in hospitality and complex operations, ensuring high service standards while managing relationships with members and stakeholders. This high-impact role offers full operational accountability and the opportunity to engage in upgrading and renovation projects as well as shaping the club's culture and operational excellence.

Benefits

High level of autonomy

Opportunity for professional development

Involvement in prestigious projects

Qualifications

• Proven experience as a General Manager or senior operational leader in hospitality or similar.
• Strong track record in managing high-complexity operations.
• Experience in leading by change and operational improvements.

Responsibilities

• Oversee day-to-day operations of the golf club.
• Lead and manage department heads and operational teams.
• Ensure high service standards and professionalism.

Skills

Leadership

Operational Management

Relationship Management

Project Management

Job description

General Manager- Club Operations & Facilities

• Full accountability for day-to-day operations of the golf club.
• Ensure all departments operate cohesively, efficiently, and professionally.
• Maintain high service standards befitting a prestigious members‑only club.
• Lead, coach, and manage department heads and operational teams.
• Build a disciplined, respectful, and accountable working culture.
• Address performance gaps and establish succession planning.
• Be a strong people manager – firm, fair, and approachable.
• Maintain good relationships with members and all stakeholders.
• Handle member issues with maturity, discretion, and fairness.
• Represent the club and uphold the highest standard of professionalism at all times.
• Oversee golf course and all sporting operations and events.
• Ensure proper and timely maintenance of the golf course, sports and other facilities through proper financial budgeting and management, effective manpower planning, and timely maintenance cycles.
• From time to time, oversee renovation, upgrading, major maintenance and construction‑related projects.
• Work with consultants, contractors, and internal teams on facilities projects.
• Prior experience in large‑scale projects, renovations, or facilities management is an advantage.

Full operational ownership of a prestigious, well‑established golf club. High‑impact leadership role.

• Proven experience as a General Manager or senior operational leader in clubs, resorts, hospitality, leisure, gaming, or similar complex operations.
• Demonstrated ability to manage non‑routine, high‑complexity operations (e.g. integrated resort, large leisure facility, or members‑only club).
• Strong track record in leading through change, including operational improvements, restructuring, or service enhancement initiatives.
• Extensive experience managing multiple departments (operations, facilities, F&B, sports, maintenance, security, admin) through capable department heads.
• Mature, firm, and fair people leadership style, with experience managing senior leaders and large operational teams.
• High credibility in handling demanding members or stakeholders with discretion, authority, and professionalism.

Our client is one of Malaysia's prestigious and well‑established golf clubs. With a strong operational foundation and ongoing enhancement initiatives, the club is focused on maintaining world‑class standards across golf course management, facilities, and member experience. Professionalism, integrity, and respect are core to its culture, making it an environment where effective leadership and strong people management are highly valued.

• Opportunity to lead one of Malaysia's most established and prestigious members‑only golf clubs.
• A role with full operational accountability and decision‑making authority.
• Exposure beyond steady‑state operations, including upgrading, renovation, and asset enhancement projects.
• Involvement in the evolution of sporting and recreational facilities (e.g. golf course, sports amenities, new facilities).
• Environment that values professionalism, integrity, and strong people leadership.
• High level of autonomy to shape standards, culture, and operational excellence.