General Manager

The Frangipani Langkawi Resort & Spa; Kuah; On-site; MYR 300,000 - 400,000; Full time

Job summary

A leading beachfront eco-resort in Malaysia is seeking a hands-on General Manager to lead operations and advance sustainability initiatives. The role requires strong leadership within hotel management, financial acumen, and a commitment to environmental stewardship. Responsibilities include overseeing daily activities, managing finances, leading staff development, and ensuring operational excellence. The ideal candidate should have a degree in Business, with proven managerial experience, and excellent skills in leadership and problem-solving.

Qualifications

• Strong leadership, supervision, and interpersonal skills.
• Excellent time-management, organizational, and problem-solving abilities.
• Proficiency with business software (e.g., Microsoft Office).
• Deep understanding of financial management, market trends, and operations.
• Proven experience in managerial roles.

Responsibilities

• Oversee daily activities and develop strategic plans.
• Manage financial operations and analyze reports.
• Lead the HR department for staff recruitment and training.
• Supervise departmental heads and monitor KPIs.
• Maintain relationships with key clients and vendors.

Skills

Leadership skills

Interpersonal skills

Time management

Organizational skills

Problem-solving abilities

Education

Degree in Business or a related field

Tools

Microsoft Office

Job description

The Frangipani Langkawi is an award-winning beachfront eco‑resort in Langkawi, seeking a hands‑on, values‑driven General Manager to lead its operations and advance its role as a benchmark for sustainable tourism.

A pioneer in Malaysia’s sustainability movement, Frangipani operates as both a resort and a living sustainability laboratory, integrating renewable energy, water management, organic food production, biodiversity conservation, and community engagement.

The General Manager will provide overall leadership across all departments, ensuring operational excellence, strong financial performance, exceptional guest experiences, and measurable sustainability outcomes.

This role requires a multi‑skilled leader with deep hotel and F&B knowledge, strong people‑management capabilities, and a genuine commitment to environmental stewardship.

The GM will drive revenue growth, cost control, staff development, and innovative eco‑tourism offerings while strengthening Frangipani’s brand, culture, and reputation as a leading sustainable eco‑resort in the region.

Key Responsibilities

• Oversee daily activities, develop and implement strategic plans, set operational policies, and ensure alignment with business objectives.
• Manage financial operations: work with the Finance head to analyze reports, control costs, and maximize profitability.
• Lead the HR department: recruitment, training, evaluation, and motivation of staff.
• Supervise all departmental heads to monitor KPIs, identify growth opportunities, drive continuous improvement, and ensure compliance.
• Maintain relationships with key clients, vendors, and upper management.

Essential Skills & Qualifications

• Strong leadership, supervision, and interpersonal skills.
• Excellent time‑management, organizational, and problem‑solving abilities.
• Proficiency with business software (e.g., Microsoft Office).
• Deep understanding of financial management, market trends, and operations.
• Proven experience in managerial roles, often with a degree in Business or a related field.

Core Objective

To ensure the overall health, efficiency, and profitability of a business unit or entire organization by balancing long‑term vision with day‑to‑day execution.