First Vice President, Head, Channels Process Management

United Overseas Bank (Malaysia) Bhd; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

A leading bank in Asia seeks a qualified individual for a role focusing on branch operations, project management, and driving process improvements. Candidates should have at least 6 years' experience in banking operations, with strong leadership, communication, and analytical skills. This is an excellent opportunity to contribute to a progressive banking environment. Be part of a dynamic team that values growth, innovation, and collaboration.

Qualifications

• Minimum 6 years' relevant work experience in banking operations.
• Excellent communication skills, both verbal and written.
• Self-motivated and comfortable in a dynamic atmosphere.

Responsibilities

• Support and advise branch operations and network.
• Manage project management and communications.
• Drive process improvement strategies to enhance efficiency.

Skills

Leadership skills

Communication skills

Problem-solving skills

Digital Savvy

Analytical skills

Job description

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

1. Primary Accountabilities

• Support and advisory to AMs, BMs and BSSMs of 55 branches nationwide in matters concerning Branch Operations and Branch Network, Infrastructure and systems
• Handle Project Management

Branch Operations Support

• Represent branches in matters relating to branch operations in ORWG and ORMC
• Manage the following mediums of communication with the branches :-
  • Daily remembrancers
  • Weekly conference call with BSSMs and Relief BSSMs of 55 branches
  • Reminders to all BSSMs of 55 branches via email
  • Annual BSSM forum
• Work with stakeholders to ensure operationability of the various guidelines at the branches before the guidelines are formalised.
• Manage branch clean up on data governance
• Manage HR related matters for non clericals, Service Associates, BSM and BSSM of 55 branches as follows:-
  • Inter branch transfers for non clericals, Service Associates, BSM and BSSM
  • Appointments of BSSMs
  • Appointments of Relief BSSMs
  • Schedule of the Relief pool
  • Annual KPI of non clericals, Service Associates, BSM and BSSM
• Manage and monitor the Statistical Reporting Governance for 55 branches
• Manage ESS Starworks submission of 55 branches
• Manage change requests for iBranch
• Work with BCM committee to develop Covid19 SOP to be adhered by the branches as stipulated by BNM and BCMTF

Channels Process Management

• Strategize operating models/ processes to improve branch operations efficiency, increase productivity and minimize operational risk.
• Drive process improvement strategy in line with Group’s direction in the following areas:
• Improve customer experience
• Cost Reduction
• Process efficiency
• Review, update and implement operational guidelines/ procedures and Introduce processes at branch for new products/ services and/or changes in regulatory requirements to minimize operational risk.
• Adherence to Group policy and local regulatory requirement such as Financial Services Act 2013, Foreign Exchange Policy.
• Minimize operational risk through implementation of appropriate or enhanced internal controls.
• Improve efficiency and smoothen branch operations processes without compromising on key controls/ risk.
• Review and updating of existing guidelines/ processes and disseminating such guidelines/ processes to branches.
• Develop and review branch operations guidelines jointly with the Segment and Product team as and when there are new product launch / new (or update) of regulatory guidelines
• Develop and build strong and positive working relationships with various stakeholders in process improvement initiatives.
• Train and brief branches on new/ revised processes/ guidelines.
• Collaborate with cross-functional teams on transformation and realignment effort on business initiatives implementation and smooth operations at Branch.
• Involve in Group initiated/ in-country projects (systems enhancement/ process revision/etc)
• Manages staff performance and development, providing coaching / mentoring / guidance and training on process improvement and drafting of processes and guidelines.

2. Minimum Knowledge requirement for the job

• Proven leadership skills in leading and influence teams and experience in indirect and remote leadership.
• Persuasive communicator and the ability to influence and drive results through others without direct authority. Good interpersonal, negotiation, analytical, and problem solving skills.
• Excellent communication skills, both verbal and written, with the ability to speak comfortably in front of large audiences and converse with high-profile clients.
• Self-motivated and comfortable in the dynamic atmosphere of a technical organization with a rapidly-expanding customer base.
• Knowledge and compliance of Corporate Governance, Risk Management, AML/CFT, and Regulatory guidelines.
• Digital Savvy - stay up to date and embrace the digital changes and technological trend.
• Have a growth mind set, passionate about continuous learning and self-development.
• Minimum 6 years’ relevant work experience in banking operations.

3. Core Competencies

• Demonstrate a high level of strategic understanding.
• Demonstrate skill and understanding of channel approaches in building positive reach and revenue growth at significant scale.
• Knowledge / understanding revenue, profitability management and balance sheet management.
• Demonstrated leadership capabilities, including ability to organise and manage human resources to attain goals. Able to develop and sustain employee engagement.
• Strategic business development and able to analyse of market, industry and competitor trend. To stay abreast with cross-border banking and FDI activities.
• Excellent stakeholder management and communication/presentation skills.
• Good problem solving and analytical skills, familiar with critical / design thinking approach.
• Meaningful collaboration with various stakeholders to achieve organisational objectives as ONE BANK.
• Digital literacy, understanding the use technology in solving pain points, and innovation.
• Stay up-to-date with the latest regulations, Corporate Governance, AML/CFT, Banking Act, PDPA, and FSA.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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