Front Office Manager

Hilton Worldwide, Inc.; Lumut; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global hospitality firm is seeking a Front Office Manager in Lumut to oversee Front Office operations and enhance guest experience. The role involves supervising staff, maximizing room occupancy, and ensuring high standards of service. Candidates should possess a degree in Hotel Management and a minimum of 3 years of supervisory experience in the hotel or retail sector. A strong proficiency in IT and sales capabilities are essential. This position offers opportunities for professional development and is located in a vibrant tourist area.

Qualifications

• Minimum 3 years of Front Office supervisory experience in the hotel, leisure, or retail sector.
• High level of IT proficiency.
• Strong commercial awareness and sales capabilities.

Responsibilities

• Oversee entire Front Office operation to maintain high standards.
• Evaluate Guest satisfaction levels and monitor trends for improvement.
• Ensure recognition of regular and VIP Guests.
• Maximise room occupancy and promote hotel services.
• Set departmental objectives and manage work schedules.

Skills

IT proficiency

Commercial awareness

Sales capabilities

Education

Degree or diploma in Hotel Management

Job description

Front Office Manager (HOT0C20A)

Job Description

Work Locations

Double Tree by Hilton Damai Laut Jalan Damai Laut, Off, Jalan Teluk Senangin, 32200 Lumut, Negeri Perak Damai Laut 32200

A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing?

• Oversee the entire Front Office operation to maintain high standards
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Set departmental objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demands
• Conduct monthly communication meetings and produce minutes
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Front Office team
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Assist with other departments, as necessary

What are we looking for?

• A degree or diploma in Hotel Management or equivalent
• A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
• High level of IT proficiency
• High level of commercial awareness and sales capabilities