Front office executive

VEEDU HAUZ SDN BHD; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A dynamic hospitality company in Kuala Lumpur seeks a Front Office Executive fluent in Chinese to ensure an exceptional guest experience. The role involves greeting guests, handling check-ins/outs, and liaising with other teams. Applicants should possess strong communication skills in English and Bahasa Malaysia, with a customer-oriented attitude. Fresh graduates are encouraged to apply for opportunities in a vibrant work environment that fosters both personal and career development.

Benefits

Career growth opportunities

Learning and development experience

Dynamic team environment

Qualifications

• Must be able to speak, read, and write Chinese.
• Strong interpersonal and communication skills are essential.
• Willing to work rotating shifts including weekends.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Handle guest check-in and check-out procedures efficiently.
• Respond promptly to guest enquiries and feedback.

Skills

Chinese speaking

English communication

Bahasa Malaysia communication

Interpersonal skills

Customer service

Problem-solving skills

Tools

Property management systems

Basic computer skills

Job description

Front office executive (Chinese Speaking)

Veedu Hauz Sdn Bhd is looking for a Front Desk Associate to join our growing hospitality team. This role is essential in delivering a smooth, welcoming, and professional experience to our guests from check-in to check-out.

If you enjoy interacting with people, working in a fast-paced environment, and being part of a dynamic Airbnb and short-term rental operation, we would love to hear from you.

What you'll be doing

• Greet and welcome guests in a friendly and professional manner
• Handle guest check-in and check-out procedures efficiently
• Communicate clearly with guests in Chinese, English, and Bahasa Malaysia
• Respond promptly to guest enquiries, requests, and feedback
• Manage reservations, room assignments, and guest records
• Coordinate with housekeeping and operations teams for daily operations
• Maintain a neat, professional front desk and lobby area
• Provide general administrative support to the front office team
• Follow company SOPs and service standards at all times

What we're looking for

• Must be able to speak, read, and write Chinese
• Able to communicate in English and Bahasa Malaysia
• Fresh graduates are encouraged to apply
• Previous experience in front desk, hotel, Airbnb, or customer service roles is an advantage
• Familiarity with hotel or property management systems (e.g. ABS system) is a plus
• Basic computer skills and confidence using digital systems
• Strong interpersonal, communication, and problem-solving skills
• Professional appearance with a positive and customer-oriented attitude
• Willing to work rotating shifts, including weekends and public holidays
• A positive, friendly and professional attitude with a focus on delivering exceptional customer service

What we offer

• 💼 Career Growth: Opportunities to advance within a fast-growing Airbnb management company.
• 🧠 Learning & Development: Hands‑on experience in both hospitality and property management operations.
• 🌏 Dynamic Environment: Work in a young, energetic, and collaborative team that values creativity and initiative.

About us

Veedu Hauz is a Malaysia-based Airbnb and short-term rental management company, managing a portfolio of well-curated properties in prime city locations. We focus on delivering hotel-level service with a personal touch.

Join us and be part of a dynamic company that’s redefining modern hospitality in the Airbnb industry!

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