Front Office & Events Supervisor

DXN Holdings Bhd; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality company in George Town, Penang is seeking a Front Office Support professional. You will be responsible for greeting guests, managing check-in/check-out procedures using the IDB PMS system, and coordinating event setups. Ideal candidates should possess a diploma in hospitality or a related field and have 1-3 years of experience in customer service. Strong communication skills in English and Bahasa Malaysia are essential. This role requires flexibility to work shifts and weekends.

Qualifications

• 1-3 years of experience in front office, guest services, or event support.
• Willing to work shifts, weekends, and public holidays.
• Preferred experience with hospitality software and booking engines.

Responsibilities

• Greet and welcome guests in a professional manner.
• Handle guest check-in and check-out procedures efficiently.
• Manage room reservations, cancellations, and modifications.
• Provide accurate information about the resort and local attractions.
• Coordinate with housekeeping and maintenance teams regarding room status.

Skills

Front office customer service

Communication in English

Communication in Bahasa Malaysia

Attention to detail

Team player

Education

Diploma or Degree in Hospitality Management, Tourism, Business Administration

Tools

IDB PMS system

Microsoft Office

Job description

A leading hospitality company in George Town, Penang is seeking a Front Office Support professional. You will be responsible for greeting guests, managing check-in/check-out procedures using the IDB PMS system, and coordinating event setups. Ideal candidates should possess a diploma in hospitality or a related field and have 1-3 years of experience in customer service. Strong communication skills in English and Bahasa Malaysia are essential. This role requires flexibility to work shifts and weekends.