Front Office Assistant

Austin Leisure; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hotel in Johor Bahru is seeking a dedicated individual for a customer service role. Responsibilities include managing reservations, verifying payment methods, and providing essential information to guests. Suitable candidates should possess a minimum of SPM/SPMV/SKM/STPM/Diploma, with a Diploma in Hotel Management or Tourism Management as an advantage. Preference will be given to those with 2-3 years of customer service experience.

Benefits

Public Holiday

Annual Leave

Medical Leave

Qualifications

• Must possess at least SPM/SPMV/SKM/STPM/Diploma for any discipline.
• Diploma in Hotel Management or Tourism Management is an advantage.
• 2-3 years experience in customer service.

Responsibilities

• Receiving and managing reservations made online and telephonically.
• Verifying guests' payment methods during check-in.
• Assigning rooms to guests and informing them of any specials offered by the hotel.
• Providing guests with information about the hotel.
• Keeping abreast of attractions that may be of interest to guests.
• Serving as a host at conferences and ensuring that all relevant preparations are made for the event.

Skills

Excellent communication skills

Organizational skills

Passionate

Education

SPM/SPMV/SKM/STPM/Diploma

Diploma in Hotel Management/Tourism Management

Job description

Receiving and managing reservations made online and telephonically.

Verifying guests' payment methods during check-in.

Assigning rooms to guests and informing them of any specials offered by the hotel.

Providing guests with information about the hotel.

Keeping abreast of attractions that may be of interest to guests.

Serving as a host at conferences, and ensuring that all relevant preparations are made for the event.

REQUIREMENTS

Must possess at least SPM/SPMV/SKM/ STPM/Diploma for any discipline

Diploma Hotel Management/ Tourism Management is an advantage

Work experience 2-3 years experience in customer service

Work experience in the hotel industry is an advantage

Required skill(s): Passionate, excellent communication and organizational skills

WORKING DAY

6 Days Per-Week (1 Rest Day)

WORKING HOUR

Morning Shift & Normal Shift

BENEFITS

Public Holiday, Annual Leave, Medical Leave

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