Front of House Leader: Service Excellence & Ops

Hirehub Management Sdn. Bhd.; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading store management company in Johor Bahru seeks an experienced Frontline Manager to oversee daily operations of a hotpot chain restaurant. Responsibilities include managing team performance, implementing service procedures, and enhancing customer satisfaction. Candidates must have at least 2 years of management experience in the hotpot chain industry along with strong leadership skills. Flexible shift work required.

Qualifications

• Minimum 2 years of frontline management experience in the Hotpot chain industry.
• Strong execution ability and willing to work hands-on.
• Result-driven mindset with problem-solving abilities.

Responsibilities

• Manage daily store operations and customer service.
• Ensure implementation of hygiene protocols and operational standards.
• Provide timely feedback and guidance to team members.

Skills

Leadership skills

Problem-solving

Communication skills

Team coordination

Proactive working attitude

Job description

A leading store management company in Johor Bahru seeks an experienced Frontline Manager to oversee daily operations of a hotpot chain restaurant. Responsibilities include managing team performance, implementing service procedures, and enhancing customer satisfaction. Candidates must have at least 2 years of management experience in the hotpot chain industry along with strong leadership skills. Flexible shift work required.