Front Line Associate (Shah Alam, Malaysia)

Western Union; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading financial services provider in Kuala Lumpur is looking for a Front-Line Associate. The role involves maintaining high customer service standards, operating cash registers, and processing transactions as per compliance rules. Ideal candidates have 0-2 years of customer service experience, preferably in financial services or retail, with strong problem-solving skills. Open to fresh graduates, the position also requires fluency in English. Join us and be part of a dynamic team in transforming lives through financial services.

Benefits

Opportunities for career growth

Competitive compensation package

Qualifications

• 0-2 years of customer service experience, preferred in financial services or retail.
• Open to fresh graduates.
• Experience in currency exchange is a plus.
• Can work on weekends.

Responsibilities

• Welcome customers and provide guidance in processing transactions.
• Ensure all transactions comply with rules and handle inquiries professionally.
• Maintain cash register operations and generate reports.

Skills

Customer service experience

Problem-solving skills

Fluency in English

Cash management

Basic MS Office tools

Education

SPM

Tools

MS Excel

MS Word

Outlook

Job description

As a Front-Line Associate, you will be responsible for maintaining customer services as per company standard, generating money transfer transactions, cash register operations and loss prevention in adherence to store standards, company policies and front desk procedures.

Branch Location: Shah Alam

Role Responsibilities

You will be responsible for welcoming customers, providing them with guidance & help in processing their transactions.

Ensuring that all transactions are performed in accordance with our compliance rules and you will professionally deal with customers inquiries in a timely manner.

Cash handling and maintaining cash register operations including reports using MS Office tools.

Work collaboratively with a supportive team to meet operational and performance targets.

Role Requirements

0-2 yrs of customer service experience (preferably in financial services or retail)

Problem-solving skills.

Minimum Qualification required – SPM.

Open to Fresh Graduates.

Experience in cash management.

Fluency in English – additional languages are a strong advantage.

Experience in currency exchange is a plus.

Basic work experience with MS Office tools (MS Excel, Word, Outlook)

Can work according to the schedule and can work on weekends.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.