FRONT DESK RECEPTIONIST

Mode Inn; Penang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A prominent hotel in Penang is seeking a dedicated individual for guest services, including handling check-ins and check-outs, managing reservations, and providing information to guests. Candidates should possess a high school qualification (SPM) and exhibit strong communication and customer service skills. The role requires the ability to work shifts, including weekends and public holidays. This is a fantastic opportunity for those looking to grow in hospitality.

Qualifications

• Strong written and verbal communication skills.
• Good work attitude and customer service skills.
• Ability to learn on the job.
• Willingness to perform shift working hours.

Responsibilities

• Handling guest check-in and check-out.
• Receiving and managing reservations made online and via telephone.
• Verifying guest payment methods during check-in.
• Assigning rooms to guests.
• Providing guests with information about the hotel and surroundings.

Skills

Strong written and verbal communication skills

Good work attitude

Customer service

Ability to learn on the job

Education

SPM or High school qualification or equivalent

Job description

SPM , High school qualification or equivalent

Strong written and verbal communication skills

Good work attitude and customer service

Ability to learn on the job

Able to perform shift working, including working on weekends and public holidays

Be polite and attentive to guests’ needs

Job Descriptions:

Handling guest check in and check out

Receiving and managing reservations made online and via telephone

Verifying guest payment methods during check-in

Assigning rooms to guest

Providing guests with information about and around the hotel

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