Front Desk & Guest Experience Lead

SMARTBUILDERS CONTRACTOR SDN.BHD.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading contractor firm in Kuala Lumpur is seeking an experienced Front Desk Manager to oversee reception operations and deliver exceptional customer service. Responsibilities include greeting visitors, managing phone inquiries, scheduling appointments, and supporting management with administrative tasks. The ideal candidate has at least 3 years of front desk experience and excellent communication skills. This position offers a competitive salary and benefits, including health insurance and generous paid leave.

Benefits

Comprehensive health and dental insurance

Generous paid time off

Retirement savings plan

Discounted gym membership

Qualifications

• Minimum 3 years of experience in a front desk or receptionist role.
• Ability to interact with diverse individuals.
• Strong eye for detail.

Responsibilities

• Greet visitors and clients warmly and professionally.
• Handle phone calls and direct inquiries appropriately.
• Schedule appointments and events efficiently.
• Maintain a professional reception area.
• Provide administrative support as needed.
• Ensure the security of the office.

Skills

Excellent communication skills

Organisational abilities

Multitasking

Proficiency in Microsoft Office

Customer service focus

Job description

A leading contractor firm in Kuala Lumpur is seeking an experienced Front Desk Manager to oversee reception operations and deliver exceptional customer service. Responsibilities include greeting visitors, managing phone inquiries, scheduling appointments, and supporting management with administrative tasks. The ideal candidate has at least 3 years of front desk experience and excellent communication skills. This position offers a competitive salary and benefits, including health insurance and generous paid leave.