Fraud Dispute Ops Specialist

UOB; Selangor; On-site; MYR 45,000 - 60,000; Full time

Job summary

A leading bank in Asia is seeking a Fraud Dispute Operations Officer in Selangor, Malaysia. This role involves managing fraud dispute operations, engaging with customers throughout the dispute process, and preparing detailed case write-ups. Strong analytical skills and a focus on customer experience are essential. The bank values diversity and inclusion, offering equal opportunity employment. If you possess the requisite skills and expertise, there's a chance to make a meaningful difference in a dynamic environment.

Qualifications

• Experience in managing fraud disputes and operations.
• Ability to engage with customers effectively during disputes.
• Capable of preparing detailed case write-ups.

Responsibilities

• Manage all aspects of fraud dispute-related operations.
• Engage with customers throughout the dispute process.
• Ensure clear and timely post-dispute communications.

Skills

Strong analytical skills

Attention to detail

Customer service orientation

Job description

A leading bank in Asia is seeking a Fraud Dispute Operations Officer in Selangor, Malaysia. This role involves managing fraud dispute operations, engaging with customers throughout the dispute process, and preparing detailed case write-ups. Strong analytical skills and a focus on customer experience are essential. The bank values diversity and inclusion, offering equal opportunity employment. If you possess the requisite skills and expertise, there's a chance to make a meaningful difference in a dynamic environment.