Fraud Agent Specialist

TopNotch HR Consulting Firm; Kuala Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent consulting firm in Kuala Selangor is seeking Fraud Ops Investigation Agents to oversee the fraud investigation team's operations. The role involves monitoring transactions, conducting thorough investigations, and preparing detailed reports. Candidates should possess a degree in a relevant field, at least 2 years of experience in fraud processes, and excellent analytical and communication skills. The position requires high ethical standards and the ability to work independently while managing multiple tasks.

Qualifications

• Minimum 2 years of experience in fraud investigation or related banking processes.
• Strong ethical standards and integrity.
• Ability to work independently and multitask.

Responsibilities

• Monitor accounts and transactions for fraudulent activities.
• Perform fraud investigations and report findings.
• Analyze evidence and synthesize data into investigation reports.

Skills

Problem solving

Analytical skills

Attention to detail

Communication skills

Education

Diploma/Bachelor's Degree in data analyst/risk management

Tools

MS Office (Excel, Word)

Job description

TopNotch HR Consulting Firm – Kuala Selangor, Selangor

We are looking for Fraud Ops Investigation Agents. He/she will be responsible for managing the team handling the day-to-day processes related to fraud investigation that involve multiple user journeys.

Key Responsibilities

• Monitor accounts and transactions regularly to identify fraudulent activities.
• Perform fraud investigations and submit reports to the concerned manager.
• Identify and review evidence and documents to analyze the overall case; synthesize data into a fraud investigation report with recommendations.
• Perform issue resolution and decision making related to fraud detection activities.
• Identity possible threats to the company such as security lapse, fraud incidents and trademark infringement and take appropriate actions to avoid them in a timely manner.

The Must Have

• Diploma/Bachelor’s Degree (preferable in data analyst/risk management).
• At least 2 years of experience in fraud investigation processes or related bank processes/products.
• Good problem solving, analytical, and critical thinking skills.
• Strong attention to detail and ability to notice discrepancies in data.
• High ethical standards with demonstrated integrity.
• Able to work independently with minimal supervision and able to multitask.
• Excellent verbal and written communication skills.
• Good working knowledge of MS Office (Excel, Word).
• Able to perform shift work including weekends and public holidays when required.