Franchise Development Coordinator (F&B - QSR)

Randstad; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading staffing agency in Malaysia is seeking a Franchise Development Coordinator to orchestrate the journey of franchise partners. This role involves handling inquiries, coordinating onboarding, and liaising across teams to ensure stores meet Halal and safety standards. Ideal candidates should possess strong coordination and communication skills, a Post Graduate Diploma, and familiarity with F&B workflows. Join a dynamic environment that supports growth in the global QSR industry.

Responsibilities

• Handle high-value inquiries from digital platforms.
• Support Development Managers in preparing application packs.
• Coordinate onboarding timelines and ensure standards are met.
• Liaise with various teams to ensure new store success.

Skills

Coordination skills

Understanding of F&B workflows

Communication skills

Stakeholder management

Proficiency in Microsoft Office

Knowledge of CRM systems

Basic reporting skills

Education

Post Graduate Diploma

Job description

Overview

about the company Randstad is supporting a powerhouse in the global QSR (Quick Service Restaurant) industry, with a presence in over 85 markets. Since launching in Malaysia in the 90s, the business has grown into the brand's largest market in Southeast Asia. The business currently operates over 280 stores across Malaysia, employing over 4,000 talents in Malaysia.

About the Job

As a Franchise Development Coordinator, you won't just be filling out paperwork - you will be the primary architect behind the journey of the brand's franchise partners, from their first inquiry to the grand opening of their store. You will be the key point of contact between aspiring entrepreneurs and the company's world-class internal teams.

Job Description

• Managing the Pipeline: Handling high-value inquiries from digital platforms, brokers, and referrals to find the next great brand ambassador
• Closing the Deal: Supporting our Development Managers in preparing essential application packs and agreements that turn prospects into partners.
• Mastering the Launch: Coordinating complex onboarding timelines, from equipment ordering and outlet setup to ensuring every store meets strict Halal and food safety standards.
• Cross-Functional Collaboration: Liaising with Operations, Marketing, Supply Chain, and QA to ensure every new store is set up for long-term success.

Job Details

about the company is provided above in the Overview.

Requirements

• Strong coordination skills, the ability to manage multiple projects simultaneously
• Understanding of F&B operational workflows and food safety standards
• Excellent communication and stakeholder management abilities
• Proficiency in Microsoft Office, CRM systems, and basic reporting tools

Education

Post Graduate Diploma

Skills

no additional skills required

Qualifications

no additional qualifications required

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