FOOD & BEVERAGES CAPTAIN

Mimpi Perhentian Resort; Terengganu; On-site; MYR 20,000 - 100,000; Full time

Job summary

A hospitality establishment in Terengganu is seeking a dynamic service leader to enhance guest experience. The role involves guiding service associates, managing food and beverage service, and ensuring guest feedback is utilized for improvements. Responsibilities also include preparing for special occasions and maintaining high standards of food hygiene and safety. Ideal candidates will be customer-focused and possess a strong understanding of service protocols.

Responsibilities

• Motivate and guide service associates to maintain customer service skills.
• Welcome guests, take orders, and offer recommendations.
• Serve orders promptly with correct table settings.
• Seek guest feedback and communicate it with the team.
• Ensure room service orders are delivered accordingly.
• Clear soiled plates and trays promptly.
• Be sensitive to special guest food preferences.
• Prepare takeaway foods or picnic baskets as requested.
• Be well versed in food & beverage service sequence.
• Familiar with food safety requirements and hygiene standards.
• Conduct regular inventory of operating equipment.
• Ensure service team follows standard recipes.
• Control material usage to minimize wastage.
• Work closely with the kitchen team for food quality.
• Assist in buffet replenishment.
• Carry out cashiering duties and maintain cash float.
• Prepare special setups for occasions.

Job description

Responsibilities

• Motivate and guide all service associates to maintain excellent customer service skills.
• Welcome all guests to the outlet, take accurate orders and offer recommendations and suggestions.
• Serve all orders promptly with correct table settings.
• Seek guest feedback regularly and share the feedback with F&B Supervisor and the culinary team.
• Ensure room service orders are delivered accordingly.
• Clear all soiled plates and trays left on the floors promptly upon request or based on a pre-determined schedule.
• Be sensitive towards special guest preferences, e.g., allergic to certain foods, gluten‑free, etc.; ensure these special requests are communicated accurately to the kitchen team.
• Prepare take‑away foods or picnic baskets upon request.
• Be well versed in food & beverage service sequence.
• Familiar with food safety requirements (FSR) and Halal Certification hygiene standards; be part of the Halal Committees and emphasize personal hygiene practices among the associates.
• Conduct regular inventory of various operating equipment as per guidelines provided.
• Ensure all produces made by service team are in accordance with standard recipes, including beverages, ice cream, etc.
• Control the usage of all materials and supplies to minimize wastage and costs.
• Work closely with the kitchen team to ensure highest food quality is produced for guests.
• Assist kitchen team in checking for buffet replenishment.
• Carry out cashiering duties, including payment collection and postings for the outlet. Ensure sufficient cash float with various denominations is maintained.
• Ensure all set‑up in the outlet is ready prior to the commencement of meal periods. Provide special and personalized set‑up for special occasions, e.g., honeymoon, anniversary, etc.