Food & Beverage Assistant

Iconic Marjorie Hotel, a Tribute Portfolio Hotel; Bayan Lepas; On-site; MYR 20,000 - 100,000; Full time

Job summary

A prestigious hotel in Penang is seeking dedicated service staff to deliver prompt and personalized service, ensuring guests are warmly welcomed. Responsibilities include taking food and beverage orders, maintaining cleanliness in service areas, and adhering to brand standards. The ideal candidate will possess strong customer service skills, work well in a team, and comply with health and safety regulations. This role offers opportunities for training and personal development.

Qualifications

• Strong customer service skills and ability to engage positively with guests.
• Ability to work well in a team environment and collaborate effectively.
• Knowledge of health and safety regulations in hospitality.

Responsibilities

• Deliver prompt, courteous, and personalized service.
• Ensure guests are welcomed warmly and attended to professionally.
• Maintain cleanliness and organization of service areas.

Job description

Deliver prompt, courteous, and personalized service in line with the brand’s service philosophy and core values.

Ensure all guests are welcomed warmly and attended to in a professional manner.

Take and serve food and beverage orders accurately, observing brand service sequences and upselling guidelines.

Ensure consistent adherence to brand grooming, uniform, and hygiene standards at all times.

Prepare restaurant or event spaces following brand setup standards and operating procedures.

Assist in setup and breakdown of buffets, meetings, banquets, and room service as required.

Maintain cleanliness and organization of service areas and equipment in compliance with health and safety regulations.

Respond to guest requests and feedback in a professional, brand-aligned manner, and elevate as necessary.

Collaborate closely with culinary and stewarding teams to ensure smooth service flow.

Comply with all brand standard operating procedures (SOPs), local regulations, and hotel policies.

Participate in brand and departmental training sessions to maintain service consistency and personal development.