First-Line IT Support Engineer

NTT; Kuala Selangor; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading technology services company is seeking a Cross Technology Managed Services Engineer (L1) in Kuala Selangor. This role is crucial for ensuring client IT infrastructure remains operational through proactive troubleshooting and support. Candidates should possess a bachelor's degree in IT or Computing, with entry-level experience in a relevant ICT environment. The position involves a client-centric approach to solving technical incidents and maintaining excellent service continuity. This is an on-site position offering opportunities for growth in a diverse and inclusive workplace.

Qualifications

• Entry-level experience in troubleshooting and support.
• Basic knowledge of management agents and redundancy concepts.
• Highly disciplined in handling tickets and acting promptly.

Responsibilities

• Ensure operational continuity of IT infrastructure and systems.
• Monitor client infrastructure and identify problems.
• Provide first-line support for incidents and service requests.

Skills

Troubleshooting and support in security, network, data centre, systems, or storage

Understanding ITIL processes

Client-centric approach

Active listening techniques

Ability to communicate across cultures

Education

Bachelor's degree or equivalent qualification in IT or Computing

Tools

ITSM tools

Job description

A leading technology services company is seeking a Cross Technology Managed Services Engineer (L1) in Kuala Selangor. This role is crucial for ensuring client IT infrastructure remains operational through proactive troubleshooting and support. Candidates should possess a bachelor's degree in IT or Computing, with entry-level experience in a relevant ICT environment. The position involves a client-centric approach to solving technical incidents and maintaining excellent service continuity. This is an on-site position offering opportunities for growth in a diverse and inclusive workplace.