Financial Services Consultant, Persiaran Greentown Ipoh Branch MY (SLM)

CIMB Group Holdings Berhad; Ipoh; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading financial services provider located in Ipoh is seeking a Financial Services Consultant to promote and sell Bancassurance products. The successful candidate will provide professional advice to customers, ensure customer satisfaction, and manage inquiries and complaints. You are required to have a degree in any discipline and possess strong networking and communication skills. The position offers opportunities to achieve sales targets and develop long-term relationships with clients. Proficiency in English and Bahasa Malaysia is essential, and knowledge of Mandarin is an advantage.

Qualifications

• Minimum a diploma or degree in any field.
• Minimum STPM or SPM (must obtain credit in Bahasa Malaysia, English or Mandarin and Mathematics).

Responsibilities

• Promote and sell Bancassurance products to customers.
• Provide professional advice based on customer needs.
• Achieve individual sales targets and contribute to regional targets.
• Manage customer inquiries and complaints diligently.
• Ensure compliance with CIMB Bank's policies and procedures.

Skills

Networking skills

Customer focus

Excellent communication skills

Computer literate (basic Microsoft Office)

Proficient in English

Proficient in Bahasa Malaysia

Mandarin (preferable)

Education

Degree in any discipline

Minimum STPM or SPM (credit in Bahasa Malaysia, English or Mandarin and Mathematics)

Job description

Financial Services Consultant, Persiaran Greentown Ipoh Branch MY (SLM)

Job Purpose

• To promote and professionally sell a wide range of Bancassurance products to the Bank’s mass and mass affluent customers.
• To provide professional advice and appropriate financial products based on customer needs.
• To ensure customer satisfaction and provide excellent after sales services.
• To work closely with Preferred Relationship Managers and Commercial Banking Relationship Managers for referral on potential affluent customers.
• To plan and implement sales activities related to Bancassurance products.
• To act promptly on all leads and follow up activities.
• To achieve individual sales target and contribute towards the achievement of the region target.

Key Product Bancassurance

Key Responsibility

Sales Planning

• To promote and professionally sell a wide range of Bancassurance life insurance products to the Bank’s existing and potential customers.
• To provide professional advice on appropriate financial products based on customer need.
• To ensure customer satisfaction and provide excellent after sales service.
• To plan and implement sales activities related to Bancassurance products.
• To act promptly on all leads and follow‑up activities.
• To acquire good knowledge of Bancassurance products in the market.
• To achieve individual sales target and contribute towards the achievement of the branch target.
• Manage sales pipeline by participating in sales management routines.
• Keep abreast with accurate and updated information on products, services, etc.
• Participate in CPD activities to increase knowledge and skills.
• Update branch managers on status of activities and any issues when necessary.

Sales Execution

• To actively market and sell Sunlife products to all customers.
• Actively involve in cross‑product sales activities to ensure optimal customer reach, product exposure and effective operations that optimize delivery to customer.
• Ensuring successfulness of all relevant sales campaigns.

Customer Relations

• Handle customer inquiries diligently, resolve or elevate the necessary issues to the relevant parties.
• Refer customer to the relevant officer/sales person for other products and services.
• Resolve customer complaints and elevate to the respective parties where necessary.
• Develop and build long‑term business relationships with customers.

Compliance

• Ensure the completeness and accuracy of customer’s documents and information for sales execution and submission.
• Perform housekeeping on business documentation efficiently; avoid exposure and exercise caution on all confidential information.
• Submit the necessary documents to the relevant parties and follow up in a timely manner.
• Strictly comply with CIMB Bank's policies and procedures, including credit control procedures, audit compliance, BNM Guidelines, etc.
• Comply with sales code of ethics and governance.
• Respond to compliance enquiries from vertical and horizontal teams as well as audit.

People Management

• Promote and encourage teamwork by providing assistance to colleagues, branch lead generators, supervisors, etc.
• Share knowledge and new ideas with the team.
• Maintain a conducive and professional working relationship with team and customers.
• Project a professional business image at all times through high standards of housekeeping and personal grooming.

Minimum Requirements

• Minimum a diploma or degree in any field.
• Minimum STPM or SPM (must obtain credit in Bahasa Malaysia, English or Mandarin and Mathematics).

Education Degree in any discipline

Skills

• Good networking skills, customer focus, confident, proactive, and result oriented.
• Excellent communication skills, proficient in English and Bahasa Malaysia; Mandarin is preferable but optional.
• Computer literate (basic Microsoft Office).