Field Technical Support Engineer – Equipment & Training

Sandvik; Shah Alam; On-site; MYR 70,000 - 90,000; Full time

Job summary

A global leader in mining equipment is seeking an experienced technical support professional in Shah Alam, Malaysia. The role involves providing front-line troubleshooting support for Sandvik's equipment, coordinating with various teams, and ensuring effective customer assistance. The ideal candidate must possess relevant engineering qualifications and a minimum of 5 years of hands-on experience with mining-related machinery. Strong customer service skills, proactivity, and the ability to work well under pressure are essential for success in this role.

Qualifications

• Minimum 5 years of experience in maintenance, repair and troubleshooting of Sandvik equipment.
• Hands-on experience with mobile/heavy earthmoving and hydraulic systems.
• Strong customer service focus and ability to work under pressure.

Responsibilities

• Provide front-line troubleshooting support for Sandvik’s equipment.
• Coordinate with back-line teams to resolve technical issues.
• Conduct product launch, testing, and commissioning services.

Skills

Customer service focus

Proactive self-motivation

Team collaboration

Problem-solving

Education

Relevant qualifications in Engineering

Tools

MS Office

Job description

A global leader in mining equipment is seeking an experienced technical support professional in Shah Alam, Malaysia. The role involves providing front-line troubleshooting support for Sandvik's equipment, coordinating with various teams, and ensuring effective customer assistance. The ideal candidate must possess relevant engineering qualifications and a minimum of 5 years of hands-on experience with mining-related machinery. Strong customer service skills, proactivity, and the ability to work well under pressure are essential for success in this role.