Field Service Technician & Training Specialist

Electrolux Professional; Shah Alam; Hybrid; MYR 45,000 - 65,000; Full time

Job summary

A global provider of food service and laundry equipment is seeking a Service Technician in Shah Alam, Malaysia. This role involves providing technical support, conducting training, and managing service teams while ensuring customer satisfaction. Candidates should have 3-5 years of relevant industry experience and strong technical knowledge. The position offers a fair compensation package, flexible hybrid work options, and opportunities for continuous professional development.

Benefits

Fair compensation and benefits

Flexible hybrid workplace

Continuous learning opportunities

Diverse, multicultural environment

Qualifications

• 3-5 years of experience in a similar industry is required.
• Must possess technical knowledge of the relevant products.
• Demonstrated ability to manage training and evaluation.
• Strong ability to manage teams and technical support processes.

Responsibilities

• Provide on-site technical support for customers as needed.
• Manage an accredited services team.
• Conduct audits and evaluations of technical support teams.
• Prepare technical intervention reports and monthly feedback.

Skills

Technical knowledge & expertise

Good interpersonal skills

Ability to convince external parties

Customer-focused

Trustworthiness

Boldness and risk-taking

Sustainability awareness

Job description

A global provider of food service and laundry equipment is seeking a Service Technician in Shah Alam, Malaysia. This role involves providing technical support, conducting training, and managing service teams while ensuring customer satisfaction. Candidates should have 3-5 years of relevant industry experience and strong technical knowledge. The position offers a fair compensation package, flexible hybrid work options, and opportunities for continuous professional development.