Field Service Engineer (Mandarin Speaker)

Ked Tech Pte Ltd; Malacca City; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading technology company in Malacca, Malaysia is seeking a talented Field Service Engineer (Mandarin Speaking) to provide exceptional technical support in the electronic and semiconductor industry. The role includes diagnosing technical issues, on-site support, managing inventory, and collaborating with engineering for improvements. The ideal candidate has a diploma/degree in engineering, at least 1 year of relevant experience, and strong troubleshooting skills. Competitive salary and wellness benefits are offered.

Benefits

Competitive salary and performance-based bonuses

Comprehensive health insurance

Opportunities for professional development

Collaborative work environment

Qualifications

• 1+ years of experience as a Field Service Engineer or similar role.
• Knowledge of SMT/semiconductor processes and products is preferred.
• Fluent in Mandarin and English.

Responsibilities

• Diagnose and troubleshoot technical issues with wet cleaning equipment.
• Provide on-site and remote technical support.
• Manage inventory and order spare parts.

Skills

Troubleshooting skills

Communication skills

Customer service orientation

Critical thinking

Education

Diploma or Degree in Engineering or related technical field

Job description

Ked Tech is seeking a talented Field Service Engineer (Mandarin Speaking) to join our team based in Malacca, Malaysia. As a full‑time role, you will be responsible for providing exceptional technical support and service to our clients in the electronic and semiconductor industry.

What you’ll be doing

• Diagnose and troubleshoot technical issues with our wet cleaning equipment
• Provide on‑site and remote technical support and maintenance services
• Liaise with clients to understand their requirements and provide tailored solutions
• Manage inventory, order spare parts, and ensure the timely completion of tasks
• Collaborate with the engineering team to develop and implement improvements to existing products and processes
• Contribute to the team’s continuous learning and knowledge sharing efforts

What we’re looking for

• Diploma or Degree in Engineering or a related technical field
• Minimum 1 years of experience as a Field Service Engineer or in a similar technical support role
• Related knowledge or experience on SMT/semiconductor process and product
• Strong troubleshooting and problem‑solving skills, with the ability to think critically and find innovative solutions
• Excellent communication skills, both written and verbal, in Mandarin and English
• Willingness to travel within the region and overseas to support client sites as needed
• A team player with a strong customer service orientation

What we offer

At Ked Tech, we are committed to providing our employees with a rewarding and fulfilling work experience. Some of the key benefits you can expect include:

• Competitive salary and performance‑based bonuses
• Comprehensive health insurance and wellness benefits
• Opportunities for professional development and career advancement
• A fun, collaborative and supportive work environment