Field Service Engineer

Boston Scientific Gruppe; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading medical devices company in Kuala Lumpur is seeking a detail-oriented customer support specialist to coordinate technical services for capital equipment. You will ensure seamless service execution while providing tier-2 technical support, managing preventive maintenance planning, and maintaining data hygiene. Ideal candidates should have at least one year of experience in a related field, preferably with medical devices, and hold an associate degree in Biomedical Engineering or Electronics. Join us to make a meaningful impact in improving lives through innovative medical solutions.

Qualifications

• Minimum of 1 year of field service experience, preferably with medical equipment.
• Proven ability to work independently and manage multiple assignments effectively.
• Excellent written and spoken English competency.

Responsibilities

• Coordinate with third-party service providers for seamless service execution.
• Provide level two technical support for capital equipment.
• Manage preventive maintenance scheduling and service tools.
• Maintain accurate administration of service contracts.

Skills

Field service experience

Technical support

Independent working

Excellent English competence

Education

Associate degree in Biomedical Engineering

Degree in Electronics

Job description

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Responsibilities

This is a customer-oriented role, involving end-to-end coordination with third-party service providers to ensure seamless service execution, while also serving as a Tier 2 technical support resource for escalated or complex cases. It requires close collaboration with both internal teams and external partners to uphold service quality. A key responsibility includes managing preventive maintenance (PM) planning, ensuring timely execution and minimal disruption to operations. Additionally, the role demands strict maintenance of data hygiene within the Global Service Management System (GSMS), accurate administration of service contracts, and full oversight of service tools—including inventory availability, and ensuring all tools are calibrated on schedule. This position plays a critical part in sustaining operational integrity and supporting compliance in the service delivery process.

Key Responsibilities

• Partner Boston Scientific appointed service providers for technical support of all capital equipment, inclusive of equipment distributed through appointed channel partners.
• Provide level two service support related to maintenance, field action, recalibration, upgrade, and repair for the local installed base.
• Responsible for customer satisfaction with BSC equipment’s performance and services.
• Reporting all service activities in approved Service Management Systems and meeting key performance indicators.
• Responsible for monitoring, organizing, and maintaining personal trunk stock, tools & test measurement equipment, and spare parts.
• Administer service contract opportunities and collaborate with the sales team to drive local contract adoption.
• Responsible for local capital equipment-related program management (ie. preventive maintenance scheduling).
• Ensures awareness and compliance with applicable standard operating procedures to meet, comply, and champion all quality and regulatory commitments of Boston Scientific.

Preferred qualifications

• Minimum of 1 years’ field service experience, preferably with medical equipment
• Associate degree or degree in Biomedical Engineering or Electronics is preferred
• Prior experience in Technical Field Service, Biomedical roles, or a Military technical MOS
• Proven ability to work independently with minimal supervision and manage multiple assignments effectively
• Excellent English competency, both written and spoken

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

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