Field Application Engineer

Hong Guan Technology Sdn Bhd; Seberang Perai; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading technology company in Penang is seeking a Technical Support Specialist responsible for providing technical support, conducting presentations, and assisting in product promotions. Candidates should hold a Bachelor's degree in Electrical or Electronic Engineering or related fields and possess a solid understanding of technical concepts. This role involves close collaboration with the sales team and direct engagement with customers to ensure proper product implementation and evaluation.

Qualifications

• Bachelor’s degree or above in relevant field.
• Solid understanding of technical concepts and product functionalities.

Responsibilities

• Provide technical support to customers.
• Work closely with the sales team on product evaluation.
• Conduct technical presentations and training sessions.
• Gather and analyze customer requirements.
• Support on-site troubleshooting and technical verification.

Education

Bachelor’s degree in Electrical/Electronic Engineering

Bachelor’s degree in Communication

Bachelor’s degree in related fields

Job description

Provide technical support to customers, including product selection, application guidance, and failure analysis.

Work closely with the sales team to assist customers in product evaluation, testing, and implementation.

Conduct technical presentations and training sessions to introduce product features and application advantages.

Gather and analyze customer requirements and competitor information, and provide feedback to internal R&D and product teams.

Support on-site troubleshooting, debugging, and technical verification.

Assist in new product promotion and preparation of technical documentation.

Qualifications

Bachelor’s degree or above in Electrical/Electronic Engineering, Communication, or related fields.

Solid understanding of