Export & Import Logistics Specialist - Customer Service

NYS International Freight; Klang City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading logistics company in Klang City is seeking a Customer Service Executive to excel in import/export coordination and customer engagement. The successful candidate will coordinate with various stakeholders, manage documentation, and ensure timely delivery. Proficiency in Mandarin and English, along with 2 years of experience in logistics, shipping, or freight forwarding, is required. This role offers growth opportunities in an experienced team focused on exceptional service.

Qualifications

• Minimum 2 years of experience in logistics, shipping, or freight forwarding.
• Knowledge of international trade terms (Incoterms), customs, and port procedures.
• Ability to handle customer inquiries and manage rate inquiries professionally.

Responsibilities

• Coordinate with clients, warehouse teams, forwarders, and transporters.
• Process POs and provide accurate quotations to ensure timely deliveries.
• Maintain reports and ensure compliance with international trade regulations.

Skills

Logistics experience

Communication in Mandarin

Communication in English

Detail-oriented

Team player

Multitasking

Tools

MS Office (Excel, Word, PowerPoint)

Job description

A leading logistics company in Klang City is seeking a Customer Service Executive to excel in import/export coordination and customer engagement. The successful candidate will coordinate with various stakeholders, manage documentation, and ensure timely delivery. Proficiency in Mandarin and English, along with 2 years of experience in logistics, shipping, or freight forwarding, is required. This role offers growth opportunities in an experienced team focused on exceptional service.