Export Account Manager (Sales)

MLF Ingredients Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading manufacturer in food ingredients seeks a professional to manage customer relationships and drive sales growth in Kuala Lumpur. The role involves preparing sales forecasts, coordinating logistics, and communicating effectively with clients. A Bachelor's degree in Business or Marketing and 2-5 years of relevant experience are required. Proficiency in MS Excel and PowerPoint is essential, along with strong communication skills in English. Travel to JB HQ quarterly is expected.

Qualifications

• 2-5 years experience in account management or sales.
• Experience in B2B manufacturing, preferably in food or animal feed.
• Strong understanding of sales operations and order management.

Responsibilities

• Manage relationships/orders with existing customers.
• Drive sales growth and monitor sales performance.
• Prepare sales forecasts and present updates to customers.

Skills

Relationship management

Sales growth strategies

Communication skills

Forecasting skills

Logistics coordination

Education

Bachelor’s degree in Business, Marketing, or Supply Chain

Tools

MS Excel

PowerPoint

Job description

Manage and maintain relationships/orders with assigned existing customers

Drive sales growth by increasing volume, product mix, and market share within the existing customer base.

Monitor sales performance, revenue, and profitability for assigned accounts.

Prepare sales forecasts and track performance against sales targets and KPIs.

Coordinate with internal teams on pricing, logistics, documentation, and compliance with import regulations.

Handle customer enquiries, complaints, shipment follow-ups, and payment coordination.

Prepare and present sales updates, proposals, and performance reviews to customers.

Support Regional Business Development Manager in sales planning, volume allocation, pricing strategies, and market intelligence.

Monitor market trends and customer demand to support planning and supply continuity.

Job Requirements

Bachelor’s degree in Business, Marketing, Supply Chain, or a related field.

Minimum 2–5 years of experience in account management, sales, or customer servicing, preferably in B2B manufacturer line related to animal feed, food ingredients, or similar industry

Proven experience managing existing customer accounts and maintaining long-term business relationships.

Good understanding of sales operations, forecasting, pricing, and order management.

Familiar with import/export processes, logistics coordination, and basic regulatory requirements (experience with SEA trade is an advantage).

Strong communication and coordination skills in English; Mandarin is an advantage for dealing with regional customers.

Able to work independently and coordinate with internal teams across locations.

Travel to JB HQ quarterly is required, travel to overseas is optional

Proficient in MS Excel, PowerPoint, and basic reporting tools. levels of management

Excellent verbal and written communication skills