Executive (Sales) - Export Sales Operations

Julie's Biscuits; Alor Gajah; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading snack manufacturer in Alor Gajah is seeking a detail-oriented individual to manage overseas orders and liaise with various teams. The ideal candidate will possess a diploma with at least one year of FMCG experience and strong communication skills in English and Malay. This role involves preparing export documents and maintaining excellent relationships with international clients, requiring travel when necessary.

Qualifications

• At least 1 year of relevant experience, preferably in FMCG.
• Ability to work independently and in teams.
• Good command of English and Malay; Mandarin is a plus.

Responsibilities

• Process overseas orders according to SOP.
• Liaise with planners for production scheduling.
• Maintain good relationships with overseas customers.
• Prepare export-related documents.
• Assist in promotional material preparation.

Skills

Time management

Analytical skills

Problem-solving skills

Interpersonal skills

Communication skills

Reliability

Team player

Proactive

Education

Diploma in Business Studies/Administration/International Business/Management

Tools

Microsoft Office

Excel

Job description

Demeanour, Qualifications, Knowledge and Skills Required

The ideal candidate’s demeanour and approach to life and work should be as follows:

• Biscuit-loving, fun-loving, optimistic, innovative, energetic, aspirational, tech-savvy, and eager to learn with a hearty zest for life, specifically humble, open, fearless and yet possessing a little edge to think and go out of the box;
• A good listener, trustworthy, reliable, honest, accountable, collegial, well-groomed and professional;
• Proactive, resourceful, detail oriented, well-organized, self-directed, and able to thrive in high-pressure situations;
• Appreciative and respectful of diverse cultures, abilities, genders, and different worldly belief systems.

Major Duties and Responsibilities

The successful candidate will be responsible for:

• Handling and processing the overseas orders according to SOP and policy.
• Liaising with planner to schedule for production to meet customer requirements.
• Liaising with shipping and logistics for shipment schedule and container condition.
• Preparing the export related documents as required by overseas customer.
• Maintaining good relationship and working closely with overseas customers for their inquiry, request, quotation, sales forecast, orders, payment and other export matters.
• Supporting and assisting the preparation of the materials for promotion, international exhibition and trade events.
• Supporting Business Development, Marketing and other team when required.
• Undertakes any and all other duties and responsibilities as so instructed by the superior and/or Company.

Qualifications and Skills Required

The ideal candidate will have/be:

• At least possess Diploma in Business Studies/Administration/International Business/Management or equivalent, with at least 1 year of working experience in relevant field, preferably in the FMCG industry will be an added advantage.
• Preference will be given to candidates with knowledge in marketing, digital marketing, brand management and customer service.
• Strong time management, organizational, multi-tasking, analytical and problem-solving skills.
• Strong ability to work independently with minimal supervision and also be a good team player where frequent collaboration across functional teams is necessary.
• Highly versatile, self-directed and able to anticipate heavy workload during peak periods to meet close deadlines while maintaining a positive work attitude.
• Excellent interpersonal skill, pleasant personality and mature disposition.
• Proactive, passionate, enthusiastic, creative, dynamic, dedicated, flexible, attention to detail and thorough at work.
• Trustworthy, reliable, honest, accountable, collegial, well-groomed and well-maintained professional image.
• Good presentation, verbal and written communication skills.
• Good proficiency in English and Malay, while good command of Mandarin is an added advantage.
• Computer literate, good Excel skills, ability to work with lookups and pivot tables and proficiency in Microsoft Office, other relevant software and application.
• To possess own transport.
• To be based in Alor Gajah, Melaka.
• Be expected to travel overseas when required.