Executive, Recovery (Warehouse) - Juru (Penang)

Ninja Van; Seberang Perai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company is seeking an Executive for Recovery (Warehouse) in Penang. This role involves managing daily tasks, ensuring compliance with standard operating procedures, and addressing delivery issues. Candidates should have at least a Diploma or Bachelor’s Degree and a minimum of 1 year of experience in e-commerce logistics. Strong analytical and communication skills are essential, along with proficiency in English and Bahasa Malaysia. The position is hands-on and requires strong attention to detail while working in a fast-paced environment.

Qualifications

• Minimum of 1 year of experience in e-commerce logistics.
• Strong process- and detail-oriented mindset.
• Hands-on approach involving warehouse-based work.

Responsibilities

• Ensure tasks are attended to daily.
• Address and close inquiries regarding delivery issues.
• Maintain adherence to Recovery Department’s SOPs.
• Ensure accuracy of data in the recovery system.

Skills

Analytical skills

Communication skills

Detail-oriented

Proficiency in English

Proficiency in Bahasa Malaysia

Computer skills

Education

Diploma or Bachelor’s Degree in any field

Tools

Microsoft Office

Google Workspace

Job description

Executive, Recovery (Warehouse) - Juru (Penang)

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best‑of‑class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Job Responsibilities

• Accountable for ensuring that all assigned tasks are attended to on a daily basis.
• Ensure all inquiries related to assigned delivery issues are properly addressed and closed in a timely manner, in accordance with Standard Operating Procedures (SOPs).
• Ensure all PETs created for assigned tasks are handled daily and closed within the agreed Service Level Agreement (SLA), as per SOPs.
• Maintain full adherence to the Recovery Department’s SOPs.
• Ensure full compliance with the 5S workplace organization standards.
• Keep relevant stakeholders informed of issues related to tagged orders.
• Ensure the accuracy and completeness of data entered into the recovery system.
• Assist the Manager/Head with ad hoc projects, reporting, and analysis as required.

Job Requirements

• Candidate must possess a Diploma or Bachelor’s Degree in any field.
• Minimum of 1 year of experience in e‑commerce logistics.
• Strong process‑ and detail‑oriented mindset, with meticulous attention to ensure procedures are followed accurately.
• Good analytical and communication skills.
• Hands‑on approach, as the role will involve warehouse‑based work.
• Strong ability to quickly grasp operational processes and systems.
• Proficient in both spoken and written English and Bahasa Malaysia.
• Ability to connect effectively with people and communicate clearly.
• Excellent computer skills, including Microsoft Office applications and Google Workspace tools.
• Quick learner, able to adapt and thrive in a fast‑paced environment.

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