Executive, Membership

Malaysian Institute of Accountants; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A national accounting body in Kuala Lumpur is seeking a proactive Executive for its Helpdesk & Publication Operation Unit. The successful candidate will support administrative functions, including stock management and member services. Responsibilities include managing publication orders, responding to enquiries, and processing applications. Candidates should have a Bachelor's degree, excellent English skills, and a minimum of 1 year of relevant experience. This is an opportunity to contribute to the membership team's operational success while ensuring outstanding stakeholder service.

Qualifications

• Proven experience in administration or business support roles.
• Ability to manage publication stock and invoicing tasks.
• Demonstrated ability to work independently and in a team.

Responsibilities

• Manage publication stock, sales records, invoicing, and inventory control.
• Handle Budget Booklet order processes and coordinate distribution.
• Attend to general enquiries and ensure timely responses.
• Support membership team in application processing and subscriptions collection.
• Assist in surveys and Resource Centre operations.
• Manage job postings on the AccountingJobs portal.
• Provide service to members and stakeholders.

Skills

Strong command of written and spoken English

Proficient in Microsoft Office (Word, Excel, PowerPoint)

Well-organised and good at time management

Excellent communication and interpersonal skills

Basic knowledge of invoicing, payment tracking, and reconciliation

Strong data entry and record management skills

Good coordination and follow-up skills

Education

Bachelor’s degree in accounting or related field

Job description

Malaysian Institute of Accountants – Kuala Lumpur, Kuala Lumpur

Executive – Helpdesk & Publication Operation Unit

We are looking for a proactive and detail-orientedExecutiveto join ourHelpdesk & Publication Operation Unitunder theMembership Department. This role plays an important part in supporting the administrative and operational functions, including stock management, invoicing, and member support services. The ideal candidate will also assist in other membership activities and operations.

Responsibilities

• Manage publication stock, sales records, invoicing, and inventory control.
• Handle Budget Booklet order processes and coordinate their distribution.
• Attend to general enquiries received via MMIS and ensure timely responses.
• Support the membership team in application processing and annual subscriptions collection.
• Assist in MIA surveys, Resource Centre operations (book cataloguing, shelving, and loans), and book loan administration.
• Manage job postings on the AccountingJobs portal.
• Provide excellent service to members and stakeholders, especially at the front desk.
• Support departmental administrative tasks and special initiatives, including but not limited to membership awareness and recruitment initiatives.

Requirements

Education

• Bachelor’s degree in accounting, Business Studies, Administration, Management, Marketing or equivalent.

Skills

• Strong command of written and spoken English.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Well‑organised and good at time management.
• Excellent communication and interpersonal skills.
• Basic knowledge of invoicing, payment tracking, and simple reconciliation processes.
• Strong data entry and record management skills with a high level of accuracy.
• Good coordination and follow‑up skills to ensure timely completion of tasks.

Experience

• Minimum1 yearof working experience in administration, business, marketing support, or in any field.

Personality & Attributes

• A team player with a positive attitude.
• Able to work independently under tight deadlines.
• Proactive, resourceful, and committed to delivering quality work.
• Detail-oriented with a strong focus on accuracy and compliance.
• Service‑oriented, able to handle enquiries and complaints professionally.
• Comfortable working with systems and adaptable to new processes.
• Demonstrates integrity and discretion in handling confidential information.