Executive - Key Account & Customer Service

Texchem Corporation Sdn Bhd; Seberang Perai; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading company in the customer service sector is looking for an Executive for Key Account & Customer Service in Penang, Malaysia. The role entails supporting daily sales operations, responding to customer requests, and strengthening customer relationships. Candidates with a Diploma or Degree in Business Administration and 1-3 years of related experience are preferred. Strong communication and coordination skills are essential for success in this position. Join our dynamic team and contribute to achieving organizational goals.

Qualifications

• 1-3 years of experience in customer service, sales support, or project coordination preferred.
• Strong communication and coordination skills.
• Able to work independently and as part of a team.

Responsibilities

• Support daily sales operations for internal and external needs.
• Respond to customer requests and complaints promptly.
• Review and verify customer orders before processing.
• Follow up on outstanding payments from customers.
• Strengthen customer relationships.
• Coordinate with other departments for smooth workflows.
• Prepare, schedule, and monitor assigned projects.

Skills

Communication skills

Coordination skills

Problem-solving

Detail-oriented

Education

Diploma or Degree in Business Administration or related field

Job description

Executive - Key Account & Customer Service

Hiring Company : Texchem-Pack (M) Sdn Bhd

Responsibilities :

Support daily sales operations for both internal and external needs.

Respond to customer requests and complaints promptly and accurately.

Review and verify customer orders before processing.

Follow up on outstanding payments from customers.

Strengthen customer relationships to help achieve company goals.

Coordinate with other departments to ensure smooth workflows.

Prepare, schedule, coordinate, and monitor assigned projects.

Schedule and coordinate meetings and conference calls on project-related events with internal team and external customers.

Review customer agreements before submission to the Legal Department.

Assist in collecting market intelligence (e.g. market share, pricing, competitors).

Guide and support junior sales staff in their roles.

Requirements :

Diploma or Degree in Business Administration or related field.

1-3 years of experience in a customer service, sales support, or project coordination role is preferred.

Strong communication and coordination skills.

Able to work independently and as part of a team.

Detail-oriented and proactive in handling tasks.

Good in handling customers and resolving issues.