Executive - Key Account & Customer Service

Texchem Corporation Sdn Bhd; Seberang Perai; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading company in customer service in Penang is seeking an Executive for Key Account & Customer Service. Responsibilities include supporting daily sales operations, addressing customer requests, and coordinating projects. The ideal candidate has a diploma or degree, with 1-3 years of relevant experience, strong communication skills, and the ability to work independently and as part of a team.

Qualifications

• 1-3 years of experience in a customer service, sales support, or project coordination role is preferred.
• Strong communication and coordination skills.
• Able to work independently and as part of a team.

Responsibilities

• Support daily sales operations for both internal and external needs.
• Respond to customer requests and complaints promptly and accurately.
• Review and verify customer orders before processing.

Skills

Communication skills

Coordination skills

Customer handling

Attention to detail

Proactive problem solving

Education

Diploma or Degree in Business Administration or related field

Job description

Executive - Key Account & Customer Service

Hiring Company : Texchem-Pack (M) Sdn Bhd

Responsibilities

• Support daily sales operations for both internal and external needs.
• Respond to customer requests and complaints promptly and accurately.
• Review and verify customer orders before processing.
• Follow up on outstanding payments from customers.
• Strengthen customer relationships to help achieve company goals.
• Coordinate with other departments to ensure smooth workflows.
• Prepare, schedule, coordinate, and monitor assigned projects.
• Schedule and coordinate meetings and conference calls on project-related events with internal team and external customers.
• Review customer agreements before submission to the Legal Department.
• Assist in collecting market intelligence (e.g. market share, pricing, competitors).
• Guide and support junior sales staff in their roles.

Requirements

• Diploma or Degree in Business Administration or related field.
• 1-3 years of experience in a customer service, sales support, or project coordination role is preferred.
• Strong communication and coordination skills.
• Able to work independently and as part of a team.
• Detail-oriented and proactive in handling tasks.
• Good in handling customers and resolving issues.