Executive, Fulfilment (Key Account Management)

Ninja Van; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading logistics company in Shah Alam is seeking a dedicated client relationship manager to oversee existing client operations, enhance customer satisfaction, and drive retention. The ideal candidate will have at least one year of experience in account management and proficiency in both English and Bahasa Melayu. This role offers a dynamic work environment where multitasking and strategic thinking are essential. Join a rapidly growing company committed to providing outstanding logistics services.

Qualifications

• At least 1 year of experience in sales, business development, account management, customer success or operations role.
• Experience in 3PL logistics business, particularly fulfilment and warehousing.
• Track record of meeting shipper or platform expectations.

Responsibilities

• Manage rapport with existing clients for Fulfilment service.
• Handle day-to-day operations and client inquiries.
• Coordinate with stakeholders to understand customer needs.
• Prepare and review presentations for customers.
• Provide technical fulfilment expertise for onboarding customers.

Skills

Sales experience

Customer relationship management

Strategic thinking

Multitasking

Proficiency in English

Proficiency in Bahasa Melayu

Education

Diploma or Degree in any field

Tools

Microsoft Office

Google Workspace

Job description

Ninja Van is a tech-enabled logistics company on a mission to provide hassle‑free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last‑mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting‑edge software and operational concepts. Powered by algorithm‑based optimisation, dynamic routing, end‑to‑end tracking and a data‑driven approach, we provide best‑of‑class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Job Responsibilities

• Own and manage rapport with existing clients from onboarding, training, and build customer trust towards Fulfilment service.
• Manage day‑to‑day operations and manage change requests raised by assigned accounts.
• Main customer support for existing operational and system enquiries.
• Coordinate with internal stakeholders to understand customer needs, maximize retention and growth, and communicate learnings.
• Maintain existing customer success metrics, documentation and data.
• Independently prepare, draft and review presentations with customers.
• Work closely on contract negotiation and engagements between clients and legal team.
• Handle inquiries and perform related duties including ad hoc and fulfilment related tasks as assigned.
• Provide technical fulfilment expertise for incoming, onboarding and existing customers.
• Create customer retention using value proposition and continuous improvement.

Job Requirements

• At least 1 year experience in sales, business development, account management, customer success or operations role.
• Experience in 3PL logistics business, particularly fulfilment and warehousing.
• Track Record on provide service that is up to shipper or platform expectation.
• At least Diploma / Degree in any field.
• Strategic, innovative, and creative personality with a strong business acumen.
• A passion for working in and managing a fast‑paced, collaborative environment.
• Adept multi‑tasker with ability to quickly prioritize and effectively delegate tasks.
• Operations or account management experience in Logistics market (either eCommerce or B2B)
• Strong existing working relationships with clients and internal teams.
• Proficiency in Microsoft Office (Word, Powerpoint, Excel) and Google Workspace (Docs, Slides, Sheets, Forms)
• Proficiency in English and Bahasa Melayu (Reading, Writing & Speaking.
• Proficiency in Mandarin will be added advantage for handling of overseas clients)

Submit a job application

By applying to the job, you acknowledge that you have read, understood and agreed to our Privacy Policy Notice (the “Notice”) and consent to the collection, use and/or disclosure of your personal data by Ninja Logistics Pte Ltd (the “Company”) for the purposes set out in the Notice. In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice.