Executive - Facility & Customer Care (AEON Mall Taman Maluri)

AEON; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail company is seeking an Executive for Facility & Customer Care responsibilities at their location. This role involves overseeing maintenance operations, monitoring tenant relationships, and ensuring effective retail management. Candidates should have a degree or diploma and 1–3 years of relevant experience, with a strong command of both English and Bahasa Malaysia. The position may require shift work, including weekends and public holidays.

Qualifications

• 1–3 years of working experience in retail operations management or a related field.
• Able to work on shift, including off day, rest day or public holiday.

Responsibilities

• Plan, implement, and monitor the working schedule for maintenance staff.
• Ensure maintenance staff respond quickly to emergency breakdowns.
• Compile documents regarding services performed by contractors.
• Prepare necessary work for the Maintenance team.
• Handle purchasing following Purchase Order procedures.
• Compile and analyze electricity data monthly.

Skills

Retail operations management

Fluency in English

Fluency in Bahasa Malaysia

Shift work capability

Education

Degree/Diploma in any field

Job description

Executive - Facility & Customer Care (AEON Mall Taman Maluri)

Plan, implement and monitor the working schedule for each maintenance staff in order to achieve daily, weekly, monthly and yearly objectives of the maintenance and preventive programs.

Ensure that all maintenance staff are mobilized quickly to attend any emergency breakdowns of all M&E equipment in order to minimize operation downtime.

Monitor and compile documents regarding the services or jobs performed by service contractors, keeping the service log book constantly updated.

Compile and record all work requests from Aeon retail, mall and tenants.

Prepare necessary work for the Maintenance team or appointed contractors.

Handle necessary purchasing following the correct Purchase Order procedures, obtain Mall Manager verification and submit to HQ Facility for approval to proceed with work.

Compile and analyze electricity data monthly.

Enforce energy saving practices by all Department heads throughout the mall.

Responsibilities – Leasing & Marketing

• Prepare letter of offer and management reports as well as documents related to lease transactions.
• Monitor tenancy renewal and follow up on payments.
• Establish and maintain good landlord‑tenant relationships; resolve tenants' concerns and issues promptly to benefit the mall.
• Generate leasing leads and negotiate deals from initiation to final execution.
• Research and report on competitive leasing trends in the industry.
• Liaise closely with inter‑departments on matters related to rental and deposit collection, fit‑out, operations and insurance, as well as monitor and analyze tenant sales and overall performance.
• Conduct market research on shopping centres to stay abreast of retail property development.
• Aid in planning and implementing the tenancy mix in a retail mall.
• Sourcing potential prospects and attending to enquiries.
• Identify and short‑list suitable tenants and retail concepts for the mall, initiate discussions with potential tenants, negotiate leases and finalize rental and other terms and conditions, ensuring tenants adhere to lease terms, and follow through from execution to store opening.

Qualifications

• Degree/Diploma in any field.
• 1–3 years of working experience in retail operations management or a related field.
• Fluent in English and Bahasa Malaysia.
• Able to work on shift, including off day, rest day or public holiday.