Executive, Customer Relationship Management

Worldwide Holdings Berhad; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent property development firm in Shah Alam is seeking an Executive in Customer Relationship Management. This role will act as the main liaison between developers and purchasers, ensuring professional handling of inquiries and overseeing defect management. The ideal candidate will have a Bachelor's Degree in a related field and at least 3 years of experience in the Property Development industry. Fluency in both Bahasa Malaysia and English is essential, along with strong communication and independent working skills.

Qualifications

• Minimum Bachelor's Degree in a relevant field.
• At least 3 years of experience in the Property Development industry.
• Able to converse fluently in both Bahasa Malaysia and English.

Responsibilities

• Serve as the main liaison between developer and purchasers.
• Ensure prompt handling of purchaser inquiries and complaints.
• Oversee defect management activities for quality assurance.

Skills

Customer Relationship Management

Communication in Bahasa Malaysia

Communication in English

Independent work

Professional handling of inquiries

Education

Bachelor’s Degree in Quantity Surveying / Real Estate / Business Administration

Tools

Microsoft Office

Job description

EXECUTIVE, CUSTOMER RELATIONSHIP MANAGEMENT

JOB RESPONSIBILITIES

• Act as the main liaison between the developer and purchasers from the handover stage through the defect liability period
• Ensure professional handling and timely response to purchaser inquiries, complaints and service requests
• Oversee and coordinate defect management activities, ensuring all rectification works are carried out promptly and meet quality standards
• Manage all purchaser communication related to vacant possession, defect rectification and other post-handover matters
• Prepare and issue official notices, circulars and progress updates to purchasers as required
• Maintain accurate purchaser records, service requests, and correspondence logs in the system
• Ensure all documentation complies with internal procedure and regulatory requirements
• Liaison with Resident Association (RA), Joint Body Management (JMB) Property Services for any arising issues
• To generate daily and monthly tracking for monitoring and database purposes
• To establish rapport with the customer for future resolution of customer and delivery services to customers
• To prepare monthly consolidated CRM and Defect Report with collaboration with Technical Defect Coordinator for Lead Tech. and COORE review

JOB REQUIREMENTS

• Minimum Bachelor’s Degree in Quantity Surveying / Real Estate / Business Administration or related field
• At least 3 years of work experience in the Property Development industry
• Computer literate with Microsoft Office
• Able to work independently
• Experience in Customer Relationship Services and able to attend issues professionally and calmly
• Pleasant disposition, attentive, focused, and confident responding to face-to-face or call enquiries and resolving difficult situations
• Able to converse fluently in both Bahasa Malaysia and English. Comprehension of other languages is a definite advantage.