Executive, Coordination & Implementation Unit (Content Moderation)

Malaysian Communications and Multimedia Commission; Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A governmental regulatory body is seeking an Executive in Coordination & Implementation to oversee content moderation. The role entails analyzing content trends, developing actions for policy adherence, and ensuring efficiency in reporting. Candidates must possess a Bachelor's Degree in relevant fields with a minimum CGPA of 3.00, alongside 1–5 years of experience in technology and media. The position offers various benefits, including annual leave and medical coverage.

Benefits

Annual Leave

Medical Coverage

SOCSO

Personal Accident Insurance

Qualifications

• Minimum CGPA of 3.00 from a recognized university.
• 1-5 years of working experience in technology and new media.
• Strong knowledge of legal and regulatory frameworks.

Responsibilities

• Oversee and monitor content-specific data.
• Develop recommendations for content takedown.
• Gather and analyze social media data for trends.

Skills

Emerging technology synthesis

Microsoft Office

Analytical reporting skills

Technical writing skills

Understanding of enforcement and compliance requirements

Internet, open-source, and web intelligence-gathering skills

Strong attention to detail

Collaborative work

Highly flexible and adaptable

Education

Bachelor’s Degree in Communication, Computer Science, Information Technology, Law or related fields

Job description

Executive, Coordination & Implementation Unit (Content Moderation)

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To oversee and monitor, assess, interpret and analyse content‑specific data and identify current conversation trends, extract information, create risk forecasting (monitor and action), and track all reports made/to be made to ensure up‑to‑date and follow‑through (resubmission and relook) until the content is taken down.

Job Responsibilities

Proactive Monitoring:

Monitor, analyse and identify content on any new media platforms that may or have violated the written laws of Malaysia and flag for action in a timely manner.

Recognise trends and patterns and escalate issues.

Implement content monitoring activities, as well as monitoring key events and occurrences, to ensure high level of organizational awareness and speed reaction rate.

Proactively identify currently undetected misuse or abuse by leveraging internal data, open‑source intelligence and third‑party private intelligence.

Review sensitive content sometimes involving graphics and disturbing subject matter.

Reporting and Statistics

Develop recommendations on further courses of action based on analysis and assessment.

Prepare assessment and first information report (FIR)/blocking/memo for content takedown/escalation to other internal departments (platform provider) and MCMC management.

Produce and manage statistical data relating to new media in Malaysia, as and when assigned by the management.

Build clear documentation around ad‑hoc analyses, methodology, and data definitions for raw and munged data.

Social Media Analytics

Gather, analyse and utilize relevant data to anticipate virality and potential backlash of any content to national security and public order, ensuring action to refer or escalated cases to other departments or other LEAs if necessary, as well as to develop ways to improve overall user experience.

Use market‑specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of user community.

Use internal/external tools to review and flag user‑generated content (UGC) on the platform.

Mitigate within reasonable definitions any fraud, scams, or otherwise illegal activity occurring on UGC platforms.

Qualification & Work Experience

Bachelor’s Degree in Communication, Computer Science, Information Technology, Law, or other related qualifications from a recognized university with a minimum CGPA of 3.00 and above.

Minimum 1–5 years working experience, with strong knowledge in technology and new media, as well sound understandings of legal and regulatory frameworks.

• Emerging technology synthesis
• Microsoft Office
• In‑depth understanding of metrics and reporting, including the introduction of new data points and methods for measuring social sentiment
• Analytical reporting skills
• Technical writing skills
• Understanding of enforcement and compliance requirements
• Internet, open‑source, and web intelligence‑gathering skills
• Quick learner and adaptable to learn new processes, concepts, and skills
• Results‑oriented, self‑directed, and inquisitive
• Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard
• Ability to work collaboratively and independently while managing multiple complex projects, assignments and/or responsibilities
• Highly motivated with the ability to thrive in a fast‑paced, high energy, and demanding team‑oriented environment
• Highly flexible and adaptable to meet the evolving needs of high growth, fast‑paced organization

Disclaimer: This position is on a contractual‑basis and candidate must be willing to work in Cyberjaya.

Benefits

Annual Leave, Medical, SOCSO & Personal Accident

Additional Information

The Malaysian Communications and Multimedia Commission (MCMC) is a statutory body established under the Malaysian Communications and Multimedia Commission Act 1998 (MCMCA). MCMC regulates and promotes the development of the communications and multimedia industry which includes telecommunications, broadcasting, postal services and digital signature.

Your Application Will Include the Following Questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?
• What is your degree CGPA range?
• How many years' experience do you have as a Content Moderator?

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