EV Aftersales Manager: Service Ops & Customer Experience

PREEMINENT AUTO SDN BHD; Kuala Lumpur; On-site; MYR 75,000 - 100,000; Full time

Job summary

A leading automotive service provider in Kuala Lumpur seeks an experienced Automotive Aftersales Manager to oversee workshop operations and enhance customer satisfaction. In this role, you will manage service quality, staff training, and financial performance while ensuring compliance with high-voltage EV safety standards. A minimum of 5 years of experience in aftersales and strong leadership skills are required. The ideal candidate will be familiar with workshop operations and possess excellent customer handling capabilities.

Qualifications

• Minimum 5 years experience in automotive aftersales.
• Proven experience managing service and parts operations.
• Strong understanding of warranty processes and customer handling.

Responsibilities

• Manage daily workshop operations and technician productivity.
• Ensure repairs meet service standards and safety requirements.
• Handle customer escalations and drive satisfaction.
• Manage aftersales revenue and performance reports.

Skills

Service operations management

Customer handling

Leadership

Workshop operations understanding

Job description

A leading automotive service provider in Kuala Lumpur seeks an experienced Automotive Aftersales Manager to oversee workshop operations and enhance customer satisfaction. In this role, you will manage service quality, staff training, and financial performance while ensuring compliance with high-voltage EV safety standards. A minimum of 5 years of experience in aftersales and strong leadership skills are required. The ideal candidate will be familiar with workshop operations and possess excellent customer handling capabilities.